Customer Support Arabic (Egypt, Jordan and UAE)

TOPTALENT; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A dynamic recruitment agency in Lisbon is seeking a Customer Support representative fluent in Arabic. The role involves managing customer inquiries across email and chat, ensuring high service quality and customer satisfaction. Candidates should possess a degree in Marketing, experience in digital marketing, and excellent communication skills. The position offers a full-time contract with a comprehensive benefits package, including meal allowances and health initiatives.

Serviços

Working schedule: Monday - Sunday, 24/7 rotating shifts

Modern office in city center

Comprehensive initial training

Support from colleagues with coaching opportunities

Health and Wellbeing initiatives

Monthly meal allowance

Qualificações

• Experience in paid campaign management is mandatory.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.

Responsabilidades

• Identify opportunities to enhance service quality.
• Manage and resolve product troubleshooting and customer support cases.
• Collaborate closely with internal teams to resolve issues.
• Maintain strong Customer Satisfaction levels.
• Meet service level commitments across channels.

Conhecimentos

Native/fluent in Arabic (C2 level)

Fluent in English (minimum B2 level)

Excellent customer service skills

Strong familiarity with social media platforms

Ability to work effectively both independently and as part of a team

Formação académica

Degree in Marketing or a related field

Descrição da oferta de emprego

Position: Customer Support Arabic

Location: Lisbon, Portugal (only candidates based in Portugal)

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
• Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS

• Native/fluent in Arabic (Egypt, Jordan and UAE) both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work effectively both independently and as part of a team.

BENEFITS

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2