Customer Support Agent (Italian or French) in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 30 000; Tempo integral

Resumo da oferta

A multilingual support company in Lisbon is seeking a Customer Support Agent fluent in Italian or French to provide assistance via live chat and email. The role includes troubleshooting technical issues, documenting actions taken, and analyzing data for insights. Candidates should have strong communication skills and be ready for rotative shifts from Monday to Saturday. Benefits include language premium, bonuses, and relocation support.

Serviços

Language Premium Bonus

Transportation Bonus: 720/year

Yearly Target Bonus: 5% of yearly gross salary

Health and life insurance (family plan included)

Relocation support within Portugal: 1,000

Relocation support from outside Portugal: 2,500

Qualificações

• C2 proficiency in Italian or French.
• B2 proficiency in English.
• Experience in customer support is a plus.

Responsabilidades

• Provide support via live chat and email.
• Troubleshoot client issues and provide solutions.
• Document actions and categorize cases.
• Stay updated on client policies.
• Resolve technical issues.
• Analyze data for meaningful insights.

Conhecimentos

Fluent in Italian or French

Fluent in English (B2)

Strong problem-solving skills

Descrição da oferta de emprego

Overview

Job Opening: Customer Support Agent (Italian or French) in Lisbon

Location: Lisbon, Portugal

Starting Date: 17th February

Project Overview: Role: Customer Advisor

Languages Required: Italian or French (C2) + English (B2)

Schedule: Rotative shifts, Monday to Saturday; 2 days off (Sunday and one rotational)

Compensation

• Language Premium Bonus
• Transportation Bonus: 720/year
• Yearly Target Bonus: 5% of yearly gross salary

Additional Benefits

• Health and life insurance (family plan included)
• Relocation support for candidates outside Lisbon:
  • 1,000 for relocation within Portugal
  • 2,500 for relocation from outside Portugal
• Assistance with NIF/NISS and housing

Job Responsibilities

• Provide support via live chat, email (inbound calls may occur based on the project).
• Identify client issues and troubleshoot to provide effective solutions.
• Document actions taken and categorize cases, including identifying potential bugs.
• Stay updated on client policies and guidelines, including Policy, Safety, and Copyright Management.
• Resolve technical issues such as video playback, account errors, and membership problems.
• Analyze data and trends to provide meaningful insights for customers and report on key performance indicators.