Customer Support Agent (German)

TOPTALENT; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A dynamic recruitment agency in Lisbon is seeking a Customer Support Agent fluent in German. You will communicate with customers via multiple channels, ensuring their satisfaction and handling complaints effectively. The ideal candidate possesses excellent communication skills and ability to work independently under pressure. This role offers a competitive package including private health insurance and relocation assistance.

Serviços

Excellent remuneration package

Private health insurance

Yearly performance bonus

Relocation allowance

Guidance and tools for potential growth

Qualificações

• Fluent in German, both written and spoken.
• Excellent communication skills for non-technical users.
• Ability to work under pressure and independently.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Ensure customer satisfaction and provide professional support.
• Handle customer complaints efficiently.
• Document actions taken and categorize cases.
• Collaborate with team to resolve issues.

Conhecimentos

Native/fluent in German

Fluent in English (B2)

Excellent writing and verbal communication skills

Resourceful and stress resilient

Ability to meet tight deadlines

Descrição da oferta de emprego

About the job Customer Support Agent (German)

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation