Customer support

CBTalents; Porto; Presencial; EUR 14 000; Tempo integral

Resumo da oferta

A leading customer service provider in Porto is seeking an Italian Customer Service Representative to manage customer inquiries and provide assistance across various channels. The ideal candidate will have native-level Italian proficiency and strong English communication skills. Responsibilities include resolving complaints, maintaining customer satisfaction, and updating records. This full-time, on-site position offers comprehensive paid training, health insurance, and career advancement opportunities.

Serviços

Comprehensive paid training program

Modern office facilities

Career advancement opportunities

Health insurance

Meal allowance

Professional development opportunities

Team building activities

Performance bonuses

Qualificações

• Proven experience in customer service roles.
• Ability to communicate effectively in Italian and English.

Responsabilidades

• Handle customer inquiries through multiple channels.
• Provide prompt and accurate responses to customer questions.
• Process and document all customer interactions.
• Resolve customer complaints and issues.
• Maintain high customer satisfaction levels.
• Meet quality and performance metrics.
• Update customer information in CRM systems.
• Follow up on pending customer issues.

Conhecimentos

Native-level Italian language proficiency (C2)

Professional English communication skills (B2)

Strong problem-solving abilities

Excellent communication skills

Customer-service oriented mindset

Ability to work in rotating shifts

Basic computer literacy

Descrição da oferta de emprego

Overview

Italian Customer Service Representative – Location: Porto, Portugal (100% On-Site)

Start Date: February 13, 2025 | Contract Type: Permanent | Work Model: Full-time, On-site

Compensation

• Base Salary: 1,000 monthly
• Payment Structure: 14 payments per year
• Annual Gross: 14,000
• Additional Benefits Package

Language Requirements

• Italian: C2 (Native/Near-native)
• English: B2 (Professional working proficiency)

Core Responsibilities

• Handle customer inquiries through multiple channels (phone, email, chat)
• Provide prompt and accurate responses to customer questions
• Process and document all customer interactions
• Resolve customer complaints and issues
• Maintain high customer satisfaction levels
• Meet quality and performance metrics
• Update customer information in CRM systems
• Follow up on pending customer issues

Essential Skills

• Native-level Italian language proficiency (C2)
• Professional English communication skills (B2)
• Strong problem-solving abilities
• Excellent communication skills
• Customer-service oriented mindset
• Ability to work in rotating shifts
• Basic computer literacy

We Offer

• Comprehensive paid training program
• Modern office facilities
• Career advancement opportunities
• Health insurance
• Meal allowance
• Professional development opportunities
• Team building activities
• Performance bonuses

Application Process

• CV and cover letter submission
• Initial screening call
• Language assessment (Italian and English)
• Technical interview
• Final interview
• Reference checks
• Job offer