Customer Success Specialist (German)

goFLUENT; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A global language learning provider is seeking passionate facilitators in Lisbon to deliver engaging webinars for learners. The ideal candidate will have over 2 years of experience in online training, outstanding communication skills, and proficiency in digital tools. This role offers the chance to empower learners and make a meaningful impact in their language journey.

Qualificações

• 2+ years experience in online training, adult learning, or language instruction.
• Confident using digital tools and managing virtual sessions.
• Comfortable with unexpected technical issues during live webinars.

Responsabilidades

• Deliver live kickoff webinars to onboard new learners.
• Use interactive elements to encourage participation.
• Collaborate with content teams to improve session materials.

Conhecimentos

Online training/webinars experience

Outstanding verbal communication

Digital tools proficiency

Multicultural communication

Professionalism and punctuality

Managing live Q&A

Ferramentas

Zoom

Google Slides

Mentimeter

Descrição da oferta de emprego

About goFLUENT

For over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.

Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business.

With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator. goFLUENT is present in 15 countries across all continents.

🌐 About the Role

We are seeking engaging, learner-focused facilitators to deliver high-impact engagement webinar sessions for our global audience. This role is perfect for individuals passionate about helping learners succeed, energized by virtual interaction, and skilled in sparking motivation and connection in a digital environment.

As a key member of our Engagement Webinar Team, you will guide learners through their first steps on the platform, support their ongoing progress, and empower them to meet their language learning goals.

🎯 Key Responsibilities

Qualifications

• Deliver daily live kickoff webinars to onboard new learners and set them up for success.
• Use interactive elements (chat, polls, etc.) to encourage participation.
• Customize delivery style based on audience profiles (corporate learners, diverse cultures, language levels).
• Collaborate with content and training teams to refine scripts, presentation materials, and activities.
• Collect and share feedback to continuously improve learner experience.
• Track attendance, engagement, and learner feedback for continuous improvement.
  
  

✅ Qualifications & Skills

Required:

• 2+ years experience in any of the following: online training/webinars, adult learning, facilitation, language instruction, or client onboarding
• Outstanding verbal communication and virtual presence
• Confident using digital tools (Zoom, Teams, Google Slides, Mentimeter, etc.)
• Ability to adapt communication style for multicultural, international audiences
• High level of professionalism, punctuality, and preparation
• Comfortable managing live Q&A, chat interactions, and unexpected technical issues

Preferred:

• Experience working in EdTech, corporate L&D, or language education
• Knowledge of learner motivation frameworks or behavioral science
• Multilingual or ESL teaching certification (e.g., CELTA, TESOL) is a plus
• Familiarity with CEFR levels, language learning strategies, or LMS platforms

💡 You’ll Thrive in This Role If You Are:

• A confident speaker who thrives in live, interactive environments
• Empathetic and learner-focused
• A natural motivator who can build excitement and accountability
• Open to feedback and continuous improvement
• Passionate about language learning and cultural exchange

🚀 Ready to Join Us?

If you’re excited about helping learners thrive, love presenting, and want to make a meaningful impact in education, we’d love to meet you!

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