Customer Success Manager

Inventa; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A forward-thinking LegalTech company in Lisbon is seeking an experienced Customer Success Manager to build strong relationships with clients. The ideal candidate will have over 3 years in a relevant role and experience in the SaaS or LegalTech sectors. You will ensure clients gain maximum value from the platform and help them achieve their business objectives. This opportunity offers a competitive salary and a collaborative team culture.

Serviços

Competitive compensation

Performance-based incentives

Supportive team culture

Opportunity for growth

Qualificações

• Minimum 3 years in Customer Success, Account Management, or similar.
• Experience in SaaS, LegalTech, or tech-driven settings.
• Strong communication and relationship management expertise.

Responsabilidades

• Conduct product demos and presentations for clients.
• Onboard and support new clients for successful implementation.
• Serve as main contact for customers, managing relationships.
• Monitor customer engagement and address challenges proactively.
• Collaborate with teams to improve customer experience.

Conhecimentos

3+ years of experience in Customer Success

Strong communication skills

Relationship management skills

Problem-solving mindset

Fluency in English

Descrição da oferta de emprego

LegalTech | B2B SaaS

We are looking for a Customer Success Manager to join our growing team. You will be responsible for building strong relationships with our clients, ensuring they gain maximum value from our platform, and helping them achieve their business goals.

Responsibilities

• Conduct product demos and presentations for prospective and existing clients.
• Onboard and support new clients, ensuring a smooth transition and successful implementation.
• Serve as the main point of contact for customers, managing relationships and expectations.
• Monitor customer engagement and proactively address challenges or risks.
• Collaborate with Product, Sales, and Marketing teams to improve customer experience.
• Gather feedback to drive product improvements and new feature development.
• Develop strategies to increase adoption, retention, and satisfaction.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Experience working in SaaS, LegalTech, or technology-driven environments.
• Strong communication and relationship management skills.
• Problem-solving mindset with attention to detail and a proactive approach.
• Comfortable in a fast-paced, collaborative, and evolving setting.
• Fluency in English; other languages are a plus.

What We Offer

• Competitive compensation and performance-based incentives.
• Opportunity to grow with a forward-thinking LegalTech company.
• Supportive and collaborative team culture.
• Chance to directly influence how legal professionals use technology worldwide.