Customer Success Engineer

Phiture; Maia; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A technology solutions provider in Maia, Portugal is seeking a Customer Success Engineer to provide technical support and ensure client satisfaction with their TV and Cast solutions. Responsibilities include supporting project deployments, managing documentation, and gathering feedback. Candidates should have a degree in Informatics or Electronics, experience in customer service, and fluency in English. This position offers a collaborative work environment and opportunities for professional growth.

Serviços

Great team culture

Real responsibilities and autonomy

Career opportunities in a fast-evolving technology company

Qualificações

• Experience with customer service.
• Knowledge of TV technologies.
• Excited about immersing yourself in the world of technology.

Responsabilidades

• Provide product level 3 technical support.
• Support project deployment for technical readiness.
• Manage product technical documentation.
• Collect internal and client feedback for product improvement.

Conhecimentos

Customer service experience

Empathy towards helping customers

Fluent in English

Creative and detail-oriented

Formação académica

Degree in Informatics, Electronics, or equivalent experience

Ferramentas

Linux command line

Scripting languages

Descrição da oferta de emprego

About Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide.Our solutions includecloud and edge computing, AI, IoT, networking, and digital guest experiences,helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a Customer Success Engineer to support clients using our TV and Cast solutions throughout their lifecycle from deployment to retention. You will assist with project setup, content coordination, screen configuration, and client onboarding. You’ll help resolve support tickets, track usage and performance, and prepare reporting. Additionally, you\u2019ll support upsell opportunities and contract renewals, ensuring clients get the most value from our platform to enhance communication and guest engagement.

This role requires full-time on-site presence at our office in Maia, Portugal.

Key Responsibilities

• Provide product level 3 technical support (diagnosis, troubleshooting, escalation, resolution);
• Support project deployment (pre-installation checks, technical clarifications, issue resolution, system readiness);
• Support integration with third-party systems (activation, collaboration with Hub Team, troubleshooting);
• Product feature validation and improvement (testing, bug identification, enhancement proposals, readiness validation),
• Product technical documentation management (updating training materials, quick guides, techdocs);
• Internal and client feedback collection (gathering insights, pain points, relaying to Product Managers);
• Sales and VAR support (technical assistance, demo kit setup, training, proof-of-concept support);
• Innovation of technical support tools (exploring new support and documentation technologies, introducing new approaches).

Must Have

• Degree in Informatics, Electronics, or equivalent working experience;
• Knowledge of TVtechnologies;
• Experience with customer service;
• Fluent in English (spoken and written);
• Empathy towards helping customers and ability to manage the customer expectations;
• Creative, resourceful, detail-oriented and highly organized;
• Excited about immersing yourself in the world of technology.

Nice to Have

• Knowledge of IPTV protocols and technologies;
• Linux command line;
• Scripting languages;
• Additional languages;
• Previous experience in similar positions;
• Hospitality experience.

What\u2019s great in the job?

• Great team of smart people, in a friendly and open culture
• Real responsibilities and autonomy
• Expand your knowledge of various countries and regions
• Great career opportunity in a fast-evolving Technology company
• Contribute to the greater experience of millions of Travellers around the World!