Customer Success & Documentation Quality Analyst

Mercor; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Job summary

Obsidian in Lisbon (Portugal) seeks Customer Support / Success professionals to review, assess and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance. This role emphasizes evaluating materials against guidelines and contributing to high-impact evaluation projects.

Candidates should have 2+ years in customer support or related fields, strong analytical and written communication skills, and proficiency with Microsoft Office applications.

Qualifications

• Bachelor’s degree (minimum).
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Skills

Excel

PowerPoint

Word

Document analysis

Written communication

Education

Bachelor's degree

Job description

Obsidian in Lisbon (Portugal) seeks Customer Support / Success professionals to review, assess and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance. This role emphasizes evaluating materials against guidelines and contributing to high-impact evaluation projects.

Candidates should have 2+ years in customer support or related fields, strong analytical and written communication skills, and proficiency with Microsoft Office applications.