Customer Succes Operator

Portucasa Holiday Homes in Algarve, Portugal; Albufeira; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A holiday rental company in Albufeira is seeking a junior Customer Success Operator. This role involves supporting guest and homeowner relationships, managing the booking process, and administrative tasks. The ideal candidate is fluent in Portuguese and English, has strong communication skills, and a service-oriented mindset. This position offers a competitive salary between €1,300 and €1,700 gross per month, with hybrid work opportunities.

Serviços

22 holiday days

Training opportunities

Team gatherings and celebrations

Qualificações

• You should be fluent in Portuguese and English; Dutch or German is an advantage.
• A valid driver's license is required.
• This is a junior role, ideal for someone eager to learn.

Responsabilidades

• Handle the complete booking process.
• Provide excellent guest support before, during, and after their stay.
• Update the company website and booking system.
• Assist with financial reporting and invoicing.
• Support the Sales Manager in daily operations.

Conhecimentos

Strong communication skills

Service-oriented mindset

Problem solver

Comfortable with digital tools

Confident in financial administration

Fluent in Portuguese

Fluent in English

Ferramentas

Booking CRM

Website management

Descrição da oferta de emprego

Overview

Customer Success Operator (Junior)

Location: Albufeira, Algarve | Full-time | Hybrid possible

Are you looking for a new challenge in a growing company? Do you enjoy combining hospitality with operational support, where every day brings variety and opportunities to learn?

At Portucasa, we specialize in high-quality holiday rentals in the Algarve. Our mission is to deliver excellent service to both homeowners and guests. We are now looking for a Customer Success Operator (junior level) who can support our Sales Manager, nurture customer relationships, assist guests from booking to check-out, and help us improve our processes and systems.

Your Role

• Handle the complete booking process, from reservations to check-out and review
• Provide excellent support to guests before, during, and after their stay
• Act as a key contact for homeowners, building strong and lasting relationships
• Update the company website and booking system
• Assist with financial reporting, invoicing, and other administrative tasks
• Support the Sales Manager in daily operations and portfolio growth
• Help streamline internal processes to ensure smooth operations

Your Profile

We are looking for someone who is:

• Strong in communication, both written and verbal
• Service-oriented, with a natural hospitality mindset
• Problem solver with a practical, solution-driven approach
• Comfortable with digital tools, and able to maintain online systems (website, booking CRM and international booking platforms such as Booking.com and Airbnb)
• Confident working with basic financial administration and reporting
• Fluent in Portuguese and English (spoken and written); Dutch or German is an advantage
• A junior profile, eager to learn and grow with the company
• In possession of a valid driver’s license
• Based in or willing to work in Albufeira, with hybrid work options available

What We Offer

• A varied role that combines hospitality with operations and administration
• An inspiring workplace in Albufeira, with hybrid possibilities
• A flat, dynamic organization with room for career growth
• A passionate and supportive team environment
• Regular team gatherings and an annual staff celebration
• 22 holiday days (full-time basis, limited in July and August due to peak season)
• Training opportunities to enhance your skills
• Competitive salary between €1.300 and €1.700 gross per month, depending on experience and languages spoken

Apply Now

Are you ready to combine guest service with operational support and help shape the future of Portucasa?

Send your CV to [e-mail] or contact Guido Visser at 0031-642244720 for more information.