Customer Specialist (Portugese Market) | Mapit IoT

Mapit Iot; Funchal; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A tech company specializing in IoT solutions is seeking a customer support professional to manage client inquiries and technical issues. The role requires 4+ years of experience in SaaS customer support, proficiency in CRM systems, and fluency in Portuguese, Spanish, and English. This position offers a competitive salary, flexible schedule, and the opportunity to work on international projects. Join a remote team committed to improving customer experiences.

Serviços

Competitive salary

Professional development opportunities

Flexible schedule

Qualificações

• 4+ years of experience in customer support in SaaS B2B and B2C roles.
• Experience in the tech industry and startups is highly valued.
• Fluent in Portuguese, Spanish, and English.

Responsabilidades

• Become an expert in products and services, act as first contact for clients.
• Respond to and resolve customer inquiries via email, chat, and phone.
• Manage tickets and incidents in CRM systems.

Conhecimentos

Autonomy

Exceptional communication skills

Technical aptitude

Curiosity

Ferramentas

CRM systems (e.g., HubSpot, Zendesk)

Descrição da oferta de emprego

Full-time, 100% Remote – Funchal, Madeira

A few years ago at Mapit IoT, we started with a clear idea:

that every rider could stay connected to their motorcycle in a simple, smart, and safe way through our devices.

Today, that idea already connects thousands of users… and we’re ready to go much further. 🌍 We are growing in Spain and Portugal, and our next destination is the USA.

About the Role

• Become an expert in our products and services, acting as the first point of contact for our clients.
• Respond to and resolve customer inquiries via email, chat, and phone.
• Manage tickets and incidents in CRM systems (e.g., Zendesk, HubSpot).
• Coordinate with the internal Tech team to resolve complex cases.
• Identify opportunities and propose improvements in support processes.
• Prepare reports on feedback and satisfaction metrics (CSAT, NPS…).
• Collaborate in the creation and maintenance of the knowledge base or FAQs.

You are highly autonomous, organized, and proactive, with exceptional communication skills that allow you to anticipate problems and offer solutions to improve the customer experience.

Additionally:

• Ideally 4+ years of experience in customer support in SaaS B2B and B2C roles, or equivalent transferable experience.
• Experience in the tech industry and startups is highly valued.
• Experience in B2C customer retention.
• HubSpot experience is a plus.

Technical Skills:

• Experience managing CRM platforms (HubSpot).
• Technical aptitude: ability to understand and explain technical concepts to clients and other internal stakeholders.
• Familiarity with ticketing tools and systems.
• Curiosity and ability to troubleshoot complex customer inquiries.

Languages:

• Native Portuguese.
• Fluent Spanish and English.

Soft Skills:

• High level of self-organization and productivity.
• Clear communication, teamwork, and customer orientation
• Excellent written and verbal communication skills.
• Time management and prioritization skills.
• Ability to work effectively with multiple teams in a remote, international, and multilingual environment.
• Ability to handle multiple tasks across different platforms and communication channels.

What We Offer

• Competitive salary, depending on experience.
• International projects with real impact and professional development opportunities.
• Flexible schedule with Friday afternoons off.
• 100% remote.

At Mapit IoT, we believe an interview is not an exam, but a conversation to see if we are a mutual fit. We want you to get to know how we work and give you the chance to ask questions as well.

First Interview – People:

An initial chat to understand your experience and motivations, and to tell you more about Mapit IoT.

Second Interview – Head of Marketing & CS:

A deeper conversation focused on the role, exploring your skills and how you tackle real project challenges.

Background Check & References:

Before the offer, we validate information and speak with references to get to know you better.

Offer:

If everything aligns, we’ll send you our proposal to join the team.