Customer Service Support (Dutch Market)

Cross Border Talents; Vila Franca de Xira; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support specialist to assist mobility users and drivers in the Dutch market. You will join a dynamic, digital team dedicated to delivering excellent service.

In this role you will handle calls and emails, coordinate appointments, and contribute to process improvements while maintaining a strong focus on customer satisfaction and teamwork. The position is based at the TP Tejo office in Lisbon.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening and problem-solving skills.
• Focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Manage calls about vehicle usage, maintenance and documentation.
• Email Processing: Respond to inquiries from lease drivers regarding vehicle use.
• Outbound Call Handling: Organise appointment calls.
• Quality & Process Improvement: Maintain high service levels and suggest improvements.

Skills

Dutch language

Communication

Problem solving

Customer service

Teamwork

Job description

Job Description

Are you looking for an exciting opportunity in a dynamic, digital environment? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing support for business mobility users and drivers in the Dutch market.

In this role, teamwork is key as you ensure the best service for end-users by listening closely, offering optimal solutions, and combining sustainability with practical approaches.

Key Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.

• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.

• Outbound Call Handling: Conduct appointment organization calls.

• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Requirements & Qualifications

Must-Have

• Native-level proficiency in Dutch.

• Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly in a dynamic environment.

• High focus on customer satisfaction and teamwork.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Friday from 08:00 to 17:30.

• Workplace: Located at the TP Tejo office building in Lisbon, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.