Customer Service Specialist German Speaker

CBTalents; Porto; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment firm is seeking a proactive Customer Service Specialist fluent in German to provide outstanding support to clients from their home in Porto. This remote role involves handling various customer inquiries and requires strong service orientation and the ability to work flexible shifts. Competitive salary package includes bonuses and health insurance. Join a supportive team culture and explore clear career advancement paths.

Serviços

Health insurance

Remote work flexibility

Meal allowance

Complexity bonus

Career advancement opportunities

Qualificações

• Strong customer service orientation.
• Previous customer support experience preferred.
• Comfortable working in a multicultural team.

Responsabilidades

• Handle inbound customer contacts via phone, email, and chat.
• Provide solutions in a customer-focused manner.
• Operate in a fast-paced, multilingual environment.

Conhecimentos

Customer service orientation

Comfortable with shift work

Tech-savvy

Quick learner

Descrição da oferta de emprego

Overview

Customer Service Specialist German Speaker. Remote position. Start: 12 June 2025 | Full-Time, Permanent.

About the role

Elevate your career with a premium global automotive brand. We're seeking enthusiastic, service-minded German speakers to join our team offering outstanding support to clients across Europe, right from your home in northern Portugal.

Main Responsibilities

• Handle inbound customer contacts (phone, email, chat) as the frontline for a leading car manufacturer (brand confidential).
• Assist on various topics: from technical support to general service inquiries.
• Provide solutions in a clear, empathetic, customer-focused manner.
• Work closely with internal teams to resolve complex issues.
• Operate in a fast-paced, multilingual environment, maintaining premium service standards.

Language Requirements

• German: Native or near-native (C2)
• English: B2 (intermediate)

Schedule

• Rotational shifts: Monday–Sunday, 24/7 operation (remote after training, if needed)
• 2 rotating days off per week
• Flexibility for shift work, including nights/weekends

Salary & Benefits

• Base salary: 1,100/month (x14 months/year)
• Complexity bonus: 80/month (x11 months/year)
• Position bonus: 20/month
• Meal allowance: 7.23/day (net)
• Health insurance: Included from day one; 100% free after 6 months
• Remote work setup with genuine growth opportunities

What We Look For

• Strong customer service orientation
• Comfortable with shift work
• Previous customer support experience (automotive/tech/mobility preferred)
• Tech-savvy, quick learner, thrives in a remote/multicultural team

Hiring Process

• Application review
• Language assessment (German/English)
• 12 client interviews (in German)

Why Join?

• Be part of a global project with a top automotive brand
• Secure long-term employment and benefits
• Work-from-home flexibility, supportive team culture
• Clear career advancement paths
• Apply now to drive your customer service career forward!