Customer Service Specialist Arabic Speaker - Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Relocation support

Meal allowance

Training and development

Portuguese language courses

Social activities

Resumo da oferta

Cross Border Talents is seeking an Arabic-speaking Customer Delight Specialist in Lisbon to deliver outstanding support for small and medium businesses. You will manage inquiries across chat, email, and phone, helping clients maximize value from digital advertising platforms and related tools.

The role requires Arabic (C2) and English (C1) proficiency, EU work eligibility for Portugal, and a customer-centric mindset.

Qualificações

• Arabic language proficiency (C2) – written and spoken.
• English proficiency (C1) – strong communication.
• EU citizenship or valid work permit for Portugal.

Responsabilidades

• Provide customer support to SMEs through chat, email, and phone.
• Assist clients with digital advertising solutions and online platforms.
• Handle pre-sales and post-sales inquiries to improve client experience.
• Identify and troubleshoot technical issues related to advertising campaigns and platform usage.
• Resolve customer concerns efficiently while maintaining high service quality.
• Proactively guide clients on how to improve their use of digital solutions.
• Share customer feedback with internal teams to improve products and services.

Conhecimentos

Arabic (C2)

English (C1)

Customer-focused

Communication

Problem solving

Fast learner

Adaptability

Descrição da oferta de emprego

Customer Service Specialist Arabic Speaker - Lisbon

Customer Delight Specialist – Arabic Speaker (Social Media Support)
Location: Lisbon, Portugal
Language Requirements: Arabic (C2) + English (C1)
Department: Customer Service

About the Role

We are looking for an Arabic-speaking Customer Delight Specialist to join a global technology company in Lisbon. This role is ideal for someone passionate about customer experience, digital platforms, and helping businesses succeed through online solutions.

You will support small and medium-sized businesses by providing excellent customer service, resolving issues, and helping clients maximize the value of digital advertising solutions across multiple channels.

Key Responsibilities

• Provide customer support to small and medium-sized businesses through chat, email, and phone.
• Support clients with digital advertising solutions and online platforms.
• Handle pre-sales and post-sales customer inquiries to improve client experience.
• Identify and troubleshoot technical issues related to advertising campaigns and platform usage.
• Resolve customer concerns efficiently while maintaining a high level of service quality.
• Proactively guide clients on how to improve their use of digital solutions.
• Share customer feedback and insights with internal teams to improve products and services.

Requirements

• Arabic language proficiency (C2 level) – written and spoken.
• English proficiency (minimum C1 level).
• EU citizenship or valid work permit for Portugal.
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to manage challenging situations professionally.
• Fast learner with adaptability to new tools and processes.
• Basic computer skills required (advanced technical skills are a plus).
• Flexibility to work Monday to Sunday, including rotating weekends.
• Health insurance from the start date.
• Relocation support, including accommodation assistance and flight support.
• Meal allowance provided.
• Access to training, development programs, and career growth opportunities.
• Portuguese language courses and social activities.
• Convenient office location with public transport access.

Join a multicultural international environment and build your career while supporting some of the world’s leading digital solutions.