Customer Service Representative (Swedish)

The lemon Consulting; Porto; Presencial; EUR 20 000 - 30 000; Tempo parcial

Resumo da oferta

A leading global travel and tourism brand is seeking a Customer Service Representative in Porto. This role involves assisting customers with inquiries, selling products, and supporting travel agents. Candidates must be fluent in Swedish and English with prior experience in customer service. The position offers a competitive salary with performance-based incentives and the opportunity for professional growth in a supportive, remote work environment.

Serviços

Competitive salary with performance-based incentives

Access to exclusive travel perks and discounts

Professional growth opportunities

Qualificações

• Native/fluent in Swedish, fluent in English.
• Previous experience in customer service or sales, preferably in travel.
• Strong attention to detail and problem-solving mindset.

Responsabilidades

• Handle inbound calls to assist customers with inquiries.
• Sell products tailored to customer needs.
• Support travel agents with bookings and ensure smooth booking management.

Conhecimentos

Fluent in Swedish (C2)

Fluent in English (B2)

Strong communication skills

Ability to multitask

Customer-focused mindset

Ferramentas

Booking systems or travel management tools

Descrição da oferta de emprego

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

• Native / fluent in Swedish (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!