Customer Service Representative - Mandarin and English (Interim) at Catawiki

Catawiki; Lisboa; Presencial; EUR 18 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Work From Home Allowance

Commuting covered

Office in Lisbon

Catavouchers

Extra day off

Leave for life events

Resumo da oferta

Catawiki in Lisbon is hiring a Customer Service Representative fluent in Mandarin and English for a 7-month interim contract on-site. You will resolve queries across chat, email, phone, and social channels, mediating disputes between buyers and sellers while ensuring a positive customer experience.

The role requires 1–4 years in customer service or moderation, strong communication, and the ability to work in a hybrid environment with some weekend coverage as needed.

Qualificações

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.
• Fluency in Mandarin and English with strong communication skills.

Responsabilidades

• Handle customer queries via chat, email, phone, and social media.
• Mediates disputes between buyers and sellers to reach solutions.
• Collaborates with Sales and Experts to improve customer experience.

Conhecimentos

Mandarin

English

Customer service

Dispute resolution

Communication

Descrição da oferta de emprego

Customer Service Representative - Mandarin and English (Interim)

A full time on site position at Catawiki in Lisboa, P11, PT. This role offers great opportunities for career growth.

At Catawiki, every day brings the extraordinary! Whether it's Daniel Ricciardo's Formula 1 Car, a Woolly Mammoth's Skeleton, Lady Gaga's Jumpsuit or Usain Bolt's running shoe, we encounter exceptional objects every day. We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world's most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we'd love to explore how you can join us. Taking ownership and driving impact. Being open to change and feedback. Being passionate about our mission and our customers.

IMPORTANT NOTE: This position is for an interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Mandarin and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.

In return

A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience.

• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.
• You will receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to "Pursue Your Passion".
• We also offer additional leave for key work anniversaries and important life events.
• Benefits may vary by location.

Why You'll Love Working with Us

Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us. We're a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life's moments with us.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Hear what our current CS Representative says about the role:

"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki."