Customer Service Representative (Italian-speaking) - Household Appliances

Phiture; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology services leader in Lisbon is seeking a Customer Service Representative to engage with customers in Italian and English. The role involves providing guidance on household appliances and requires strong communication skills along with problem-solving abilities. Competitive salary, performance bonuses, and excellent career development programs are part of the offer, making it an exceptional opportunity for the right candidate.

Serviços

Competitive salary

Performance bonus

Full paid training

Career development programs

Qualificações

• Have a high level of Italian and fluent in English.
• Have excellent writing and communication skills.
• Love to identify customer needs and propose fast solutions.
• Are proactive, results-driven, and self-motivated.

Responsabilidades

• Engage with customers to provide guidance on products and services.
• Review requests and make decisions accordingly.
• Solve problems and improve customer satisfaction.

Conhecimentos

Italian proficiency (written and oral)

Fluent in English (B2)

Excellent writing and communication skills

Empathy and team spirit

Proactive and results-driven

Descrição da oferta de emprego

Customer Service Representative (Italian-speaking) - Household Appliances

Are you looking for what’s next? We’re a global technology and services leader... in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

We help well-known brands—the ones you use every day—to improve their businesses with technology and integrated solutions.

As a Customer Service Representative in Lisbon, Portugal (On‑Site) you will ensure that performance goals are met across all operations, and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Work on continuous improvement for customer satisfaction.

Your Qualifications

• Have a high level of Italian (written and oral) and fluent in English (B2).
• Have excellent writing and communication skills coupled with empathy and team spirit.
• Love to identify the customers’ needs and propose fast solutions.
• Are proactive, results‑driven, self‑motivated, and a great team player.
• Having previous customer experience is a plus.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Full‑time with indefinite contracts (negotiable depending on your experience and our client’s needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Equal‑Opportunity Employer Statement

Concentrix is an equal‑opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon – Av. Mediterraneo, N°1

Language Requirements: Italian (Required)

Time Type

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Job ID: R1658671