Customer Service Representative (German-Speaking)

Velenosi & Meredith Consulting; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer service consultancy is seeking a German-speaking Customer Service Representative in Lisbon. This role involves assisting customers via phone, email, and chat, ensuring customer satisfaction, and collaborating with internal teams. Candidates should possess strong communication skills in German and English and be eligible to work in Portugal. Attractive benefits include a welcome bonus and meal allowance.

Serviços

Welcome bonus of 3000€

Meal allowance of 7.23€ per day

Transport allowance of 20€ per month

Health insurance from Day 1

Flight reimbursement up to 400€ after 6 months

Accommodation support for relocating hires

Qualificações

• Good command of English for internal communication.
• Customer-focused with strong problem-solving skills.
• Eligible to work in Portugal with EU ID, residence card, or visa.

Responsabilidades

• Assist customers via phone, email, and chat in German.
• Handle inquiries and provide solutions for customer satisfaction.
• Collaborate with internal teams to resolve customer issues efficiently.

Conhecimentos

German communication skills

Customer service skills

Problem-solving skills

English communication skills

Descrição da oferta de emprego

Customer Service Representative (German-Speaking)

Job Openings Customer Service Representative (German-Speaking)

About the job Customer Service Representative (German-Speaking)

Start Date: March 20, 2025

About the Role:

We are looking for a German-speaking Customer Service Representative to join our dynamic team in Lisbon! If you have excellent communication skills and a passion for customer service, this is the perfect opportunity for you.

What Are Your Tasks:

• Assist customers via phone, email, and chat in German.
• Handle inquiries, provide solutions, and ensure customer satisfaction.
• Collaborate with internal teams to resolve customer issues efficiently.
• Maintain a professional and empathetic approach in all interactions.

Schedule & Working Conditions:

• Monday to Friday: Rotating shifts between 06:00 and 22:00.
• Weekends off: Saturdays and Sundays are your days off.
• Commute Support: We offer Uber reimbursement up to 25€ for early morning shifts starting at 06:00.

What We Offer:

Salary: Competitive package (to be disclosed during the interview).

Welcome Bonus Receive a 3000€ bonus upon joining.

Meal Allowance: 7.23€ per working day.

Transport Allowance: 20€ per month.

Health Insurance:

• Available from Day 1 (small monthly contribution required).
• Fully covered after 6 months of employment.

Relocation & Benefits for Lisbon Hires:

• Flight Reimbursement: Up to 400€ (Economy class) after completing 6 months.
• Accommodation Support: If relocating from outside Portugal, you can stay in a shared apartment for up to 12 months at 280/month (utilities included, deducted from your salary).

Who Were Looking For:

• Good command of English for internal communication.
• Customer-focused with strong problem-solving skills.
• Eligible to work in Portugal with one of the following:

• EU ID
• Residence card
• Manifestação de Interesse
• Visa (under consultation)

If you’re looking for a stable job with great benefits, apply now and join our Lisbon-based team!