Customer Service Representative (German)

TOPTALENT; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo parcial

Resumo da oferta

A leading global travel and tourism brand in Lisbon is looking for a Customer Service Representative fluent in German. Responsibilities include managing customer interactions across various channels and providing support while adhering to company policies. Ideal candidates should possess strong communication skills and a desire to excel in customer service. This role offers competitive compensation and professional growth opportunities.

Serviços

Competitive salary

Performance-based incentives

Professional growth opportunities

Collaborative work environment

Exclusive travel perks and discounts

Qualificações

• Native or fluent in German (C2) and English (B2).
• Previous experience in customer service is advantageous.
• Organized and detail-oriented.

Responsabilidades

• Handle customer interactions via phone, email, chat, and social media.
• Respond to customer inquiries following company policies.
• Document case details accurately.

Conhecimentos

Fluent in German (C2)

Fluent in English (B2)

Strong verbal and written communication skills

Problem-solving skills

Ability to learn new software

Descrição da oferta de emprego

Position

Customer Service Representative (German)

Location

Lisbon, Portugal

Work model

on site

Employment type

1 year contract

Remuneration

Base salary

Duties and Responsibilities

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

Requirements

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

Offer

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

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