Customer Service Representative (French-speaking) - Website Solutions

Phiture; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A global technology and services leader in Lisbon is seeking a Customer Service Representative who is fluent in French and English. The role involves providing exceptional customer service and troubleshooting issues via various communication channels. This full-time position offers competitive salary, performance bonuses, and extensive career development opportunities in a vibrant team environment.

Serviços

Competitive salary

Performance bonus

Full paid training

Career development programs

Qualificações

• Experience in customer service, tech support, or a similar role is required.
• Ability to quickly learn new software and tools is essential.
• Experience with website builders or content management systems is a plus.

Responsabilidades

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot user issues with the platform and offer solutions.
• Educate users on platform features for optimal use.

Conhecimentos

Fluent French (written and oral)

Fluent English (B2)

Strong communication skills

Tech-savvy

Problem-solving skills

Descrição da oferta de emprego

Job Title: Customer Service Representative (French-speaking) - Website Solutions

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On‑Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. We’re passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Provide exceptional customer service via chat, email, and phone to users.
• Troubleshoot user issues with the platform, offering guidance and solutions.
• Educate users on the platform's features and help them get the most out of their websites.
• Work closely with the product and development teams to resolve complex technical issues.
• Stay up to date with new program features and updates to provide accurate support.
• Collect and relay user feedback to improve overall user experience.

Your Qualifications

• Have a high level of French (written and oral) and fluent in English (B2)
• Have experience in customer service, tech support, or a similar role
• Have strong communication skills, both verbal and written
• Are tech‑savvy, with the ability to quickly learn new software and tools
• Have excellent problem‑solving skills and patience when dealing with users
• Having experience with website builders or content management systems is a plus

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Full‑time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: French (Required)

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Job ID: R1578768