Customer Service Representative (French)

careerxtra; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading outsourcing consultancy is seeking a French speaking Customer Service Representative to join their team in Braga. The role involves handling customer inquiries, fostering positive relationships, and supporting satisfaction. Ideal candidates are fluent in French and English, with strong communication skills. This position offers remote work, competitive salary, and growth opportunities.

Serviços

Competitive salary

Performance-based incentives

Access to exclusive travel perks

Qualificações

• Fluent in French, both verbal and written; fluent in English.
• Previous experience in customer service would be advantageous.
• Strong verbal and written communication skills across various platforms.

Responsabilidades

• Handle inquiries and requests across various communication channels.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement.

Conhecimentos

Fluent in French

Strong communication skills

Problem-solving skills

Ability to learn new software

Descrição da oferta de emprego

We areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Fluent in French, both verbal and written. Fluent in English.
• Previous experience in customer service would be advantageous.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!