Customer Service Representative - ASG

Sitel; Portugal; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider is looking for a full-time remote Customer Service Representative in Portugal. The successful candidate will provide exceptional service to Canadian vehicle owners, addressing warranty and repair concerns. Ideal applicants should be bilingual in French and English and possess strong problem-solving skills. Comprehensive benefits and ongoing training are provided.

Serviços

Medical, dental, life, and vision insurance

Hands-on paid virtual classroom training

Comprehensive benefits package

Qualificações

• Must reside in Canada.
• Must be at least 18 years of age.
• At least 6 months of working experience in the customer service field.

Responsabilidades

• Provide exceptional service to vehicle owners, addressing concerns about warranty coverage.
• Help reduce customer stress and enhance their experience.
• Listen calmly and respond with effective solutions.

Conhecimentos

Strong verbal and written communication skills in both French and English

Proficient in MS Office 365

Strong problem-solving skills

Adaptability

Reliability

Formação académica

High school diploma or equivalent

Ferramentas

MS TEAMS

Microsoft Windows environment

Descrição da oferta de emprego

Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

Job Overview

As a full‑time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You’ll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.

Why You Should Join Us

• $15 - $18.90/H depending on your province of residence with a $2.50 Bilingual Premium
• Enjoy the benefits of working from home. Save time, money and reduce stress
• No equipment? We provide everything you need!
• Join a supportive community focused on engagement and recognition
• Hands‑on paid virtual classroom‑style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company‑matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program

What We Are Looking For

• Must reside in Canada
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must have at least 6 months of working experience in the customer service field
• The flexibility to work various shifts, including nights, evenings and weekends

Key Skills

• Strong verbal and written communication skills in both French and English
• Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
• Able to navigate multiple systems and have an understanding google maps or similar tools
• Strong problem‑Solving, Empathy, Adaptability and Reliability

Home Setup Requirements

• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction‑free space is essential; webcam video presence will be required during training and production

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise‑wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.