Customer service representative

CBTalents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider in Lisbon is seeking a Customer Service Representative who is Italian speaking. You will manage customer inquiries, process orders, and resolve issues efficiently. The role offers a total monthly compensation of €1,240.66, daily allowances, and health insurance from day one. If eligible for relocation, furnished accommodation is provided for 14 months.

Serviços

Health insurance from day one

Furnished accommodation for 14 months if relocating

Holiday and Christmas bonuses

Paid 20 days training

Qualificações

• Excellent communication skills essential for handling inquiries.
• Prior experience in customer service preferred.
• Must thrive in a fast-paced work environment.

Responsabilidades

• Handle inbound customer inquiries with empathy and professionalism.
• Process orders and coordinate product shipments.
• Collect and manage customer documentation.
• Provide efficient resolution to customer service issues.

Conhecimentos

Strong communication

Problem-solving skills

Customer service experience

Ability to work in a fast-paced environment

Descrição da oferta de emprego

About the job Customer service representative

Customer Service Representative (Italian Speaking)

Lisbon, Portugal | On-site

Role Overview

Join our dynamic team supporting innovative medical device solutions, providing exceptional customer service to Italian-speaking customers.

Key Responsibilities

• Handle inbound customer inquiries with empathy and professionalism
• Process orders and coordinate product shipments
• Collect and manage customer documentation
• Provide efficient resolution to customer service issues

Requirements

• Strong communication and problem-solving skills
• Customer service experience preferred
• Ability to work in a fast-paced environment
• 40 hours/week (8 hours/day)
• Rotational shifts for 24/7 coverage
• 1-hour lunch break
• Portuguese public holidays
• Total monthly compensation: 1,240.66 (including allowances)
• Daily allowance: 18.56 (gross)
• Holiday and Christmas bonuses
• Health insurance from day one
• Furnished accommodation for 14 months (if relocating >100km)
• All housing expenses covered

Training

• 20 working days paid training (in English)
• Training allowance: 92.80 (gross)

We value diversity and provide equal opportunities to all qualified candidates.

To apply, please submit your CV highlighting relevant customer service experience.