Customer Service (m,f) Banking : English / German Welcome Bonus!

Personalbüro U. Herrmann; Porto; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A staffing agency in Porto is seeking a Customer Service Representative to handle a variety of incoming contacts from bank clients. The ideal candidate is fluent in German (B2) and English (C1), possesses strong customer service skills, and can handle stressful situations well. This fixed-term role offers a welcoming work environment, training, and additional perks such as food vouchers and support for relocation.

Serviços

Reimbursed airfare for relocation

Accommodation support for non-Portuguese candidates

Food vouchers

Career guidance and tools

Qualificações

• Native or fluent in German and fluent in English.
• Ability to explain product/service expertise clearly.
• Experience in customer service preferred.

Responsabilidades

• Handle all incoming contacts from bank clients via phone, chat, and email.
• Provide an excellent customer service experience.
• Use tools and processes to provide accurate information.
• Present product range in a sales-oriented way.

Conhecimentos

Fluent in German (B2)

Fluent in English (C1)

Active listening

Ability to handle stress

Descrição da oferta de emprego

Welcome Bonus:3000€ -

Start: 06.11.2025

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle allincoming contacts from bank clients via phone,chat and email (appointments,income statements, PIN/TAN orders for online banking,implementation of card blocking,mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processesand/or methodsto ensure the provision ofaccurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German (B2) both verbal and written. Fluent in English (minimum C1 level)
• Ability to listen actively,identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• Reimbursed airfare to support relocation. For candidates coming from outside of Portugal accommodation support is also provided
• Working schedule: Monday - Friday 8 AM - 5 PM with a possibility of change to8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach career potential