Customer Service (Italian)

CBTalents; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

An international hospitality company in Lisbon is seeking a Sales Representative for the Italian market. The role involves providing exceptional travel advice to Italian-speaking customers and converting inquiries into bookings. Ideal candidates must be fluent in Italian and English, possess strong communication skills, and be customer service oriented. The position offers a competitive salary package and professional development opportunities.

Serviços

Competitive Package

Health insurance from day one

Furnished accommodation for first 14 months

20-22 days annual vacation

Holiday and Christmas bonuses

Qualificações

• Fluent in Italian and English (both written and spoken).
• Customer service orientation with strong communication skills.
• Ability to work in Lisbon, Portugal.

Responsabilidades

• Handle customer inquiries via phone, providing expert travel advice.
• Convert inquiries into confirmed bookings using consultative sales techniques.
• Deliver personalized solutions based on customer preferences.
• Maintain high service standards while achieving sales targets.
• Collaborate with team members to ensure customer satisfaction.

Conhecimentos

Fluent in Italian

Fluent in English

Strong communication skills

Customer service orientation

Descrição da oferta de emprego

About the job Customer Service (Italian)

Sales Representative - Italian Market | Lisbon, Portugal

About the Role

Were seeking an enthusiastic Sales Representative to join our international hospitality team in Lisbon. As a key member of our contact center, youll provide exceptional travel advice and personalized service to Italian-speaking customers, helping them find and book their perfect hotel accommodations.

• Fluent in Italian and English (both written and spoken)
• Customer service orientation with strong communication skills
• Ability to work in Lisbon, Portugal

What Youll Do

• Handle customer inquiries via phone, providing expert travel advice
• Convert inquiries into confirmed bookings using consultative sales techniques
• Deliver personalized solutions based on customer preferences
• Maintain high service standards while achieving sales targets
• Collaborate with team members to ensure customer satisfaction

What We Offer

• Competitive Package: 1,366.55 monthly (including all allowances)
  • Base salary: 1,039.33
  • Holiday & Christmas allowances
  • Meal allowance via debit card
• Health insurance from day one
• Furnished accommodation available for first 14 months (if relocating from 100+ km)
• 20-22 days annual vacation
• Holiday and Christmas bonuses
• Modern office in central Lisbon with excellent transport links

Working Hours

• Monday to Friday
• 8-hour shifts (rotating between 8 AM - 8 PM)
• Portuguese public holidays observed

Training & Development

• 4-week paid training program
• Comprehensive product and systems training
• Supportive team environment
• Initial 12-month contract (renewable)
• 1-month trial period
• Training agreement required

How to Apply

Please submit your CV and cover letter highlighting:

• Your relevant sales or customer service experience
• Language proficiency in Italian and English
• Why you're interested in joining our hospitality team in Lisbon

Successful candidates will be invited for an interview and must be available to start the 4-week training program upon selection.