Customer Service(German speaking)

CBTalents; Lisboa; Presencial; EUR 15 000 - 19 000; Tempo integral

Resumo da oferta

A recruitment agency in Oeiras is seeking a Legal Operation Analyst responsible for content moderation, reviewing social media profiles for compliance and fraud. Requires fluency in German and a good understanding of performance metrics. This role offers a total annual compensation of €18,500 gross and various benefits including health insurance and relocation support.

Serviços

Health Insurance

Life Insurance

Family Plan (for spouse/legal partner and children)

Relocation bonus

Qualificações

• No previous experience required; maximum of 12 months experience within content moderation preferred.
• Strong attention to detail to meet quality standards and deadlines.

Responsabilidades

• Moderate written content to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Conhecimentos

Fluent in German

B2 level English

Good understanding of KPIs and metrics (FCR, SLA, CSAT)

Descrição da oferta de emprego

About the job Customer Service(German speaking)

Job Title: Legal Operation Analyst

Location: On-site, Oeiras, Portugal

Schedule: Monday to Friday, 9:00 AM - 6:00 PM

Job Summary:

This role focuses on content moderation, specifically reviewing written content on social media platforms. The primary responsibility involves flagging and assessing social media profiles and related content to identify and address issues like fraud or copyright infringement. The analyst will handle legal requests, ensuring compliance with client policies, guidelines, and performance metrics. The position requires strong attention to detail to meet quality standards and deadlines.

This role does not involve typing or watching videos.

Responsibilities:

• Moderate written content to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Maintain up-to-date knowledge of client policies and guidelines.
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Requirements:

• Experience: No previous experience required; maximum of 12 months experience within content moderation preferred.
• Skills:
  • Good understanding of KPIs and metrics (FCR, SLA, CSAT).
  • Fluent in German.
  • B2 level English.

Recruitment Process:

• Initial Screening
• Operations Round Interview and Written Language Assessment
• HR Interview
• Annual Base Salary: 15,260 (including meal and transportation allowances)
• Yearly Target Bonus: 5% of yearly gross base salary
• Language Premium Bonus: 3,240/year
• Total Annual Compensation: 18,500 gross
• Other Benefits:
  • Health Insurance
  • Life Insurance
  • Family Plan (for spouse/legal partner and children)
• Type of Contract: 2-month training agreement + 1-year fixed-term contract

Relocation Support (for candidates moving from outside Continental Portugal):

• Bureaucratic support to obtain NIF and NISS
• Assistance in finding suitable housing
• Relocation bonus: 2,000 gross (paid with first payroll cycle)
• Additional 1,000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)