Customer Service German Speaker w/Relocation package

Cross Borders Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Customer Support German Speaker to join their Sales team in Lisbon, Portugal. In this on-site role, you'll handle customer inquiries and provide solutions, ensuring a high standard of service. Fluency in German and English is required, and experience in customer service is preferred. The company offers relocation support for eligible candidates and competitive benefits including meal and transport allowances.

Serviços

Meal Allowance

Transport Allowance

Health Insurance

Relocation Support

Qualificações

• Fluent in German and English (spoken and written).
• Experience in customer service or sales support is preferred.
• Comfortable with troubleshooting digital tools.

Responsabilidades

• Handle inquiries, manage reservations, and resolve technical issues.
• Communicate across multiple channels: phone, email, chat, and social media.
• Log and manage all customer interactions with attention to detail.

Conhecimentos

Fluent in German

Fluent in English

Customer service experience

Tech-savvy

Good communication skills

Descrição da oferta de emprego

Overview

Job Title: Customer Support German Speaker with Relocation Package
Department: Sales
Company: Leading Technology Company
Location: Portugal or Porto
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: On-site

Work Schedule

Shifts: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts)

Saturday + Sunday: 8:00-17:00 (Rotational Shifts)

Days Off: 2 days off per week

Salary & Compensation

Meal Allowance: 7.23 per working day
Transport Allowance: 20 per month
Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for German-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in German and English (spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team apply now and grow your career with us!