Customer Service - German speaker (f/m/div.)

Robert Bosch Group; Ovar; Presencial; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

A global technology leader in Aveiro is seeking a Customer Service Representative who speaks German. The role involves processing customer orders, acting as a contact point between customers and service providers, and ensuring product delivery. Ideal candidates have experience in customer service and proficiency in MS Office and SAP. This position offers opportunities for career progression and health-related benefits.

Serviços

Health insurance and medical services on-site

Training opportunities and certifications

Access to discounts on Bosch products

Sports and health-related activities

Free transport from Porto

Qualificações

• Several years of experience in customer service or order management.
• Professional proficiency in German and English, both spoken and written for daily communication.
• Solid understanding of order processing workflows and customer interaction best practices.

Responsabilidades

• Process customer orders smoothly and economically, either directly or as part of a team.
• Act as the first point of contact between customers and service providers.
• Provide information on product availability in a courteous manner.
• Ensure a smooth process for product delivery.
• Discuss delivery difficulties with service providers and monitor adherence to commitments.

Conhecimentos

Customer orientation

Solution-driven

Team player

Positive attitude

Formação académica

Completed vocational training as an industrial clerk or equivalent qualification

Ferramentas

MS Office (Word, PowerPoint, Excel)

SAP (MM and SD modules)

Descrição da oferta de emprego

Customer Service - German speaker (f/m/div.)

• Full-time
• Legal Entity: Bosch Service Solutions S.A.

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

In Ovar, our main mission is to guarantee everyone's safety by being ready to act in the event of danger. Our company, with about 1200 associates, develops, creates and produces inspiring solutions for a safe and enjoyable life. This success is due to the highly qualified people with a high level of knowledge and their dedication that makes and contributes for the unique environment we have in Bosch: The feeling of a Family.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Your contribution to something big:

• You process customer orders smoothly, on time, customer-oriented, and economically, either directly or as part of a team for the service technician.
• You are the first point of contact between customers and service providers.
• You provide information on product availability in a friendly and courteous manner.
• You ensure a smooth process for product delivery.
• You confidently and decisively discuss delivery difficulties with service providers and consistently monitor the adherence to delivery commitments.

What distinguishes you:

Education

• Completed vocational training as an industrial clerk or equivalent qualification. A university degree is not required.

Experience

• Several years of experience in customer service or order management.
• Strong proficiency in MS Office (Word, PowerPoint, Excel) and SAP (especially MM and SD modules).

Know-how

• Solid understanding of order processing workflows and customer interaction best practices.

Languages

• Professional proficiency in German and English, both spoken and written, for daily communication with internal stakeholders.

Working Style and Methods

• Structured and reliable, especially during high-volume periods. A true team player who takes initiative and maintains focus under pressure.

Personality

• Customer-oriented, solution-driven, and approachable. You bring a positive attitude and a commitment to excellence in every interaction.

🌐 Exchange with colleagues around the world

🧑⚕️ Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

📚 Training opportunities (i.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities (gym)

🚌 Free transports from Porto

Success stories don’t just happen. They are made…

Make it happen! We are looking forward to your application!