Customer Service & Content Reviewer for French Speakers

United Talent Acquisition; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a Customer Service & Content Reviewer for French Speakers in Lisbon. The role involves moderating online content and assisting users with inquiries. Candidates should be fluent in French and English (B2), with attention to detail and analytical skills. The position offers a full-time contract, performance bonuses, and benefits including health insurance and paid vacation.

Serviços

Monthly performance bonus

Meal allowance

Private health and dental insurance

22 vacation days plus public holidays

Christmas and holiday bonuses

Qualificações

• Fluency in French and English at B2 level or higher.
• Strong attention to detail and an analytical mindset.
• Experience in customer support or moderation is a plus.

Responsabilidades

• Review, classify, and moderate online content.
• Respond to user queries regarding policies and account issues.
• Identify and escalate potential risks or violations.

Conhecimentos

Fluent French

Fluent English (B2+)

Attention to detail

Analytical mindset

Empathetic communication

Descrição da oferta de emprego

Customer Service & Content Reviewer for French Speakers

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)

Language Requirements: Fluent French + English (B2+)

Contract Type: Full-time, 12-month renewable (option for permanent contract)

Relocation Support: Available for international candidates

About the job

Looking to grow your international career in customer experience and digital content moderation? Join a global team based in Lisbon and work with one of the world's most innovative tech platforms. In this role, you'll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and account-related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and escalate potential risks, sensitive cases, or policy violations.
• Ensure a safe and respectful online environment by enforcing platform rules.
• Collaborate with internal teams to share user insights and improve support procedures.

What We're Looking For

• Fluent French and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Resilient and comfortable reviewing sensitive or challenging content.
• Empathetic communicator with a solution-oriented approach.
• Previous experience in customer support or moderation is a plus, not mandatory.
• Must have EU citizenship or a valid work permit for Portugal.

What You'll Get

• Full training program (2 to 4 weeks depending on the project).
• 12-month renewable contract; permanent after 2 years.
• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly).
• Meal allowance paid via card (tax-free).
• Private health and dental insurance from day one.
• 22 vacation days per year plus Portuguese public holidays.
• Christmas and holiday bonuses paid monthly.

Ready to make a real impact in digital safety and customer experience? Apply today and join us in Lisbon!