Customer Service Agents (m/f) : Websolution platform French

Personalbüro U. Herrmann; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A renowned customer support firm in Lisbon is seeking a dedicated individual to provide exceptional customer service via chat, email, and phone. Ideal candidates should have strong communication skills, fluency in French and English, and previous experience in customer service or tech support. This position offers an excellent remuneration package, life insurance, and a relocation package for those moving to Portugal.

Serviços

Life Insurance

Meal allowance

Transport allowance

Private health insurance

Relocation package

Accomodation support

Qualificações

• Experience in customer service, tech support, or a similar role (mandatory).
• Excellent problem-solving skills and patience when dealing with users.

Responsabilidades

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot user issues with the client platform.
• Educate users on the platform's features.
• Work closely with the product and development teams.
• Collect and relay user feedback.

Conhecimentos

Fluent in French (C2)

Proficient in English (B2)

Customer service experience

Strong communication skills

Tech-savvy

Problem-solving skills

Descrição da oferta de emprego

Start: 13.11.25

one-year retention bonus equivalent to one extra base salary, paid one year after theproduction date(the Monday after the starting date)

Tasks

Provide exceptional customer service via chat, email, and phone.

Troubleshoot user issues with the client platform, offering guidance and solutions.

Educate users on the platform's features and help them get the most out of their websites.

Work closely with the product and development teams to resolve complex technical issues.

Stay up to date with new client features and updates to provide accurate support.

Collect and relay user feedback to improve overall user experience.

Skills:

French C2 + English B2

Experience in customer service, tech support, or a similar role (mandatory).

Strong communication skills, both verbal and written.

Tech-savvy, with the ability to quickly learn new software and tools.

Excellent problem-solving skills and patience when dealing with users.

Experience with website builders or content management systems is a plus.

Ability to work independently and manage multiple tasks efficiently.

Benefits

Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Relocation package:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)