Customer Service Agents (m/f) Search Engine: German

Personalbüro U. Herrmann; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A technology support company in Lisbon is looking for a Tech Support professional fluent in German (C2) and English (B2). You will assist users via phone, email, and chat, providing support for pre-sales and technical inquiries. Previous customer support experience is preferable. The role offers excellent remuneration, life insurance, and a relocation package including accommodation assistance.

Serviços

Excellent remuneration package

Life Insurance

Meal allowance

Transport allowance

Private health insurance

Relocation package

Qualificações

• Fluent in German (C2) and proficient in English (B2).
• Previous experience in customer support is preferable.

Responsabilidades

• Provide tech support via voice, email, and chat.
• Assist with pre-sales and general inquiries.
• Adapt brand voice for private and public interactions.

Conhecimentos

German C2

English B2

Experience in Customer Support

Descrição da oferta de emprego

Start: 20.11.25

Search Engine/Technical 'project are offering a one-year retention bonus equivalent to one extra base salary, paid one year after the production date(the Monday after the starting date).

About the position

Tasks:
Tech Support, Voice/Email/Chat
Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.


Profile:

German C2
English B2
Experience in Customer Support (preferable)

Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Relocation package:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)