Customer Service Agent (m,f) Payment Solutions Account: French

Personalbüro U. Herrmann; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A customer service agency in Lisbon is seeking a Customer Support Agent to provide exceptional B2B support. The role involves assisting clients with inquiries, troubleshooting issues, and ensuring timely resolutions. Candidates must be fluent in French and English, and experience in customer support is advantageous. This position offers a competitive remuneration package and benefits including life insurance and health coverage.

Serviços

Excellent remuneration package

Life Insurance

Meal allowance

Transport allowance

Private health insurance

Qualificações

• Fluent in French (C2) and English (C1) for effective communication.
• Experience in B2B customer support is a plus.

Responsabilidades

• Provide exceptional B2B customer support.
• Assist business clients with inquiries and troubleshooting.
• Ensure timely resolution of client concerns.

Conhecimentos

Customer support

Problem-solving

Communication

Bilingual (French and English)

Descrição da oferta de emprego

Start: 13.11.25

Shifts: Monday to Sunday – 24/7 (Rotative shifts including night shifts)

Tasks:

As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.

You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.

Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:

- Identify account holder;

- Verify account information;

- Comply with all regulatory guidelines and procedures provided by Customer.

The support will be handled both in English and in the support language.

Profile:
French C2
English C1

Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance