Customer Service Agent (m/f/d)

Phiture; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading travel service provider in Lisbon is looking for a Customer Service Agent to support passengers and promote travel products. The ideal candidate will have passion for customer service, be fluent in English and Portuguese, and enjoy working in a fast-paced environment. This role offers travel perks, flexibility, and opportunities for professional development.

Serviços

12 free Flix vouchers + discount vouchers for friends & family

Work from (M)Anywhere for up to 60 days per year

Hybrid work model

Wellbeing support

Learning & Development opportunities

Mentoring Program

Qualificações

• 1+ year of experience in hospitality, transport, tourism, or customer-facing roles.
• No formal education required; experience and customer passion matter most.
• Experience in sales or cash handling is a plus.

Responsabilidades

• Support passengers with tailored travel options and promote FlixBus products.
• Welcome and guide travelers at the Lisbon FlixBus shop.
• Coordinate coach departures and arrivals in collaboration with drivers.
• Monitor and report service-impacting issues.
• Manage ticket sales and refunds, including cash desk responsibilities.
• Actively respond to disruptions and assist passengers on-site.
• Use digital tools to ensure operational efficiency.

Conhecimentos

Customer service skills

Fluent in English

Fluent in Portuguese

Communication skills

Interpersonal skills

Resilience under pressure

Ability to use digital tools

Descrição da oferta de emprego

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech‑driven approach to making travel more accessible, sustainable, and affordable. Join our passionate on‑site operations team in Lisbon where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience. As a Customer Service Agent at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers at the bus station. You’ll be the face of Flix in Lisbon helping travelers, managing departures, and promoting our green mobility mission.

About The Role

• Support passengers with tailored travel options and promote FlixBus products and services
• Welcome and guide travelers at Lisbon FlixBus shop
• Coordinate coach departures and arrivals in close collaboration with drivers and operations
• Monitor and report service‑impacting issues (e.g., delays, competitor activity, security)
• Manage ticket sales and refunds, including cash desk responsibilities
• Actively respond to disruptions and assist passengers on‑site
• Use digital tools (apps, tablets) to ensure operational efficiency and passenger support

About You

• No formal education required; experience and customer passion matter most
• 1+ year of experience in hospitality, transport, tourism, or customer‑facing roles
• Fluent in English and Portuguese
• Strong communication and interpersonal skills
• Comfortable using digital tools and handling on‑site tasks
• Resilient under pressure, service‑oriented, flexible, team player
• Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office‑first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert‑led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career.

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!