Customer Sales Representative with Italian

Arrow Electronics Australia Pty Ltd; Porto; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global leader in electronic distribution is seeking a Customer Sales Representative fluent in Italian to support their Sales team from their Porto office. This role involves managing customer relationships and order lifecycles. Candidates must have C1-C2 level proficiency in Italian and a customer-focused mindset. The position offers a dynamic international work environment within a growing company.

Qualificações

• Proficiency in Italian (C1-C2 level) is mandatory.
• English at a minimum B2 level required.
• Previous experience in Customer Service is preferred.

Responsabilidades

• Managing the Order-to-Invoice process.
• Communicating with customers and suppliers for after-sales support.
• Handling and responding to customer requests and backlog changes.
• Ensuring On-Time Delivery in line with targets.

Conhecimentos

Proficiency in Italian (C1-C2 level)

English (minimum B2 level)

Solid knowledge of Microsoft Office

Excellent communication skills

Customer-focused mindset

Strong team player

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Position:

Customer Sales Representative with Italian

Job Description:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.

We are currently looking for a Customer Service Representative (Italian speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.

This position follows a hybrid work model from our office based in Porto.

Your main responsibilities will include:

• Managing the Order-to-Invoice process,
• Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),
• Order management and backlog monitoring,
• Handling and responding to customer requests and backlog changes,
• Coordinating with internal departments such as Sales and Logistics,
• Ensuring On-Time Delivery in line with customer and company targets,
• Driving customer satisfaction and process efficiency.

What we are looking for:

• Proficiency in Italian (C1-C2 level) is mandatory, and English at a minimum B2 level,
• Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
• Previous experience in Customer Service,
• Excellent communication and coordination skills,
• A customer-focused mindset,
• Strong team player.

What we offer:

We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.

Please submit your CV in English.

Arrow is an equal opportunity employer committed to fostering an inclusive and diverse workplace by providing equal opportunities for all qualified candidates.

Location:

PT-Porto, Portugal (Avenida da Boavista)

Time Type:

Full time

Job Category:

Business Support