Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Porto; Presencial; EUR 13 000 - 16 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a Bilingual Customer Experience Specialist to provide top-notch service in Portugal. You'll help customers across various channels and ensure they feel valued and supported. Successful candidates will be fluent in both French and English with a knack for communication and multitasking. Join a vibrant team and take your international career to the next level in beautiful Portugal.

Serviços

Competitive Salary

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualificações

• Experience in customer support (voice, email, or chat) is preferred.
• Ability to adapt tone to brand guidelines.
• Tech-savvy or troubleshooting experience is an advantage.

Responsabilidades

• Help customers with orders, questions, and tech issues.
• Engage across multiple communication channels.
• Resolve escalations with professionalism and empathy.

Conhecimentos

Fluent in French

Fluent in English

Excellent communication skills

Multitasking abilities

Descrição da oferta de emprego

Overview

Kickstart your international career in sunny Portugal! Join a vibrant, supportive team in Lisbon or Porto and work with some of the world's leading brands as a Bilingual Customer Experience Specialist. Whether you're looking for your first big move abroad or want to take your career global, this is your opportunity to grow in a dynamic, people-first environment.

Benefits

• Competitive Salary Earn 13,000 to 15,500 per year
• Meal Allowance Enjoy delicious meals on us
• Transport Allowance Get to work with ease
• Health Insurance Coverage from Day 1, free after 6 months
• Performance Bonuses Earn more based on your success
• Relocation Support We\'ll help you settle in smoothly

Your Day-to-Day

As a Customer Experience Specialist, you\'ll be the first point of contact for customers across various channels: phone, email, chat, and social media. Your mission? Deliver top-notch service, solve problems, and leave customers feeling supported and valued.

• Help customers with orders, questions, and tech issues
• Engage across multiple communication channels
• Tailor your tone and approach to match brand guidelines
• Resolve escalations with professionalism and empathy
• Log cases and interactions with accuracy and care
• Experience in customer support (voice, email, or chat) is a plus
• Tech-savvy or troubleshooting experience is an advantage
• Excellent communication and multitasking skills
• Cool under pressure, with a positive attitude
• Fluent in French and English

Qualifications

• Experience in customer support (voice, email, or chat) is preferred
• Strong communication and multitasking abilities
• Ability to adapt tone to brand guidelines
• Fluent in French and English

Why Join Us?

We\'re not just offering a job—we\'re offering an adventure. Live and work in one of Europe\'s most beautiful countries, develop your career with international brands, and be part of a team that truly values people.

Apply today and take the leap toward a rewarding global career in Portugal!