Customer Care Specialist (German Speaker)

BluSelection; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer service provider seeks a Customer Care Specialist fluent in German to join their team in Lisbon. Responsibilities include assisting customers via phone, chat, and email, and maintaining brand reputation. Candidates should have completed their schooling and hold a valid work permit for Portugal. The role offers a full-time contract with numerous benefits, including free accommodation and cultural activities, for those looking to experience life in Lisbon.

Serviços

Free accommodation (shared flat)

Airport pick up

Yearly flight ticket back home

Free Portuguese lessons

Cooking classes and sports activities

Compensation during training period

Qualificações

• Must be a native German speaker.
• Completed school education is required.
• At least B1 or B2 level in English.

Responsabilidades

• Satisfy customers through phone, chat, and email.
• Maintain the positive reputation of a major brand.
• Resolve complaints in the customer's and company's interest.

Conhecimentos

Native German speaker

Completed school education

English level B2 or B1

Valid work permit for Portugal

Open-mindedness

Descrição da oferta de emprego

Customer Care Specialist (German Speaker)

Do you want to be a part of the most well-known corporates like Spotify, Microsoft etc. and take care of their customers’ needs while doing an abroad experience? If you ever dreamed of living in a beautiful, dynamic city with more than 300 days of sun per year, this is your sign to come to Lisbon. Once you arrive you will feel the good vibes that this place offers. Enjoy your afterwork at the Beach and benefit from the low living costs. The Good Life awaits you!

Responsibilities

• Satisfy customers in different matters (phone, chat and email)
• Being responsible for the positive reputation of a major brand
• Acting in the interest of the customer and the company to resolve complaints mutually with a compromise

Skills, qualifications and interests you need to succeed in this role

• You are a native German speaker
• You have completed your school education
• You have at least an English level of B2 or B1 (depends on the position)
• Having a valid work permit for Portugal (required)
• You are open minded and looking for a job abroad

What’s in it for you?

• Type of contract: a long-term fixed term contract, renewable every year
• Working hours: full time (40h/week)
• Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
• Salary conditions – 2 options
• Including free accommodation (shared flat, all bills included): 950€ gross/month
• For international candidates: Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• (*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?

• A colourful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Your Future Company

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.