Customer Care Agent - German Speaking

Phiture; Maia; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading technology company located in Porto, Maia, is seeking a Customer Care Agent fluent in German and English. The role involves managing customer inquiries, processing orders, and providing expert sales support. Ideal candidates will have a commercial qualification and experience with CRM tools. Join a dynamic team and contribute to customer satisfaction in a global environment.

Serviços

International work environment

Career development opportunities

Engagement in diverse projects

Qualificações

• Experience in commercial sales and logistics processes.
• Multi-tasking capabilities with supervision of bookings.
• Strong service orientation with a focus on customer satisfaction.

Responsabilidades

• Act as the first contact for customers and internal departments.
• Handle inquiries and purchase orders efficiently.
• Provide expert advice on commercial issues.

Conhecimentos

Fluent in German

Fluent in English

Customer focus

Team player

Proactive sales support

Formação académica

Certified commercial qualification

Ferramentas

Sales Force

SAP

MS Office

Descrição da oferta de emprego

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Tasks

You are the first contact for all customers, account managers and HBK internal various departments. Receive, through various channels such as phone, e‑mail, customer portal and our online shop, customer calls or requests as well as purchase orders, provide expert advice on commercial issues, administer master data and assist coordinating communication with our sales engineers and other relevant functions. You will handle all inquiries and purchase orders with confidence, using the latest technology and with a strong service orientation as well as give proactive sales support. Customer satisfaction is your main goal when handling requests, complaints and finding the best possible solution.

Sales & Service related tasks

• Issue CRM quotes
• Proactive follow‑up on quotes
• Receive, evaluate and process customer purchase orders using SF‑CRM
• Customer Master data administration
• Run customer satisfaction survey – NPS
• Handle customer portals
• Coordination of customer issues with internal peers
• Process supplier forms for our customers
• General other administrative office tasks

Your Profile

Our customer care agents have a certified commercial qualification, are fluent in German & English speaking and writing. Experienced in commercial sales and logistics processes as well as customer communication. Multi‑tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.

Your Qualifications

• Experienced MS‑Office, CRM (Sales Force) and ERP (SAP) user
• Team player and active independent working
• Target oriented, flexible and resilient
• Highly customer focused
• Reliable, diligent and communicative

We offer

As an international company in the segment of acoustics & vibration, sensors, data‑acquisition systems and software we offer the opportunity to develop professionally in a global environment with diversified work and responsibility, but also play a major role in shaping new processes as well as to work with customers in various segments such as automotive, medical, industrial, acoustics and aerospace worldwide.