CS/FR/ 21 ans - French Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Welcome bonus

Resumo da oferta

Cross Border Talents is seeking a bilingual French-speaking customer support professional in Lisbon, Portugal. You will be the voice customers hear when they need help, ensuring tone and follow-through matter as much as the answer itself.

Key duties include recognizing escalation needs, answering queries via phone/chat/email, maintaining accurate case notes, and resolving issues with quality. Working conditions are hybrid, with joining the team in a friendly European environment.

Qualificações

• Comfortable communicating in French at a professional level.
• Solid working English alongside your French.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Fluent French, written and spoken.

Responsabilidades

• Recognize when something needs escalating versus resolving directly
• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality

Conhecimentos

French (written & spoken)

English (professional)

EU work eligibility

Descrição da oferta de emprego

An international employer based in Lisbon, Portugal is hiring a CS/FR/ 21 ans to join their French-speaking team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Key Responsibilities:

• Recognize when something needs escalating versus resolving directly


• Respond to customer questions across phone, chat, and/or email


• Keep internal systems and case notes accurate and current


• Resolve issues efficiently without cutting corners on quality

Requirements:

• Comfortable communicating in French at a professional level


• Solid working English alongside your French


• Eligible to work in the EU (citizenship, valid permit, or equivalent)


• Fluent French, written and spoken

Working Conditions:

• Work model: Hybrid

Salary & Benefits:

• Welcome bonus: TP Tejo training+ nesting on site. Prod:Hybrid, depending on results

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.