Crew Member

Amrest Holdings Se; Portugal; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading telecommunications company in Portugal is seeking a Customer Service Agent to manage inbound calls and provide exceptional service. The ideal candidate must be fluent in Portuguese and English, possess strong communication skills, and have a customer-oriented mindset. This full-time role offers a competitive salary and meal allowance, with a Monday to Saturday schedule from 09:30 to 18:30.

Serviços

Base salary of €870.00

Meal allowance of €7.25/day

Fixed day off on Sunday

Qualificações

• Fluency in Portuguese and English (spoken and written) is mandatory.
• Previous experience in customer support is a plus.
• Strong communication and customer management skills.

Responsabilidades

• Handle inbound calls and customer inquiries.
• Deliver accurate information about products and services.
• Manage customer complaints and resolutions.

Conhecimentos

Fluency in Portuguese and English

Active listening skills

Ability to handle phone interactions

Customer-oriented mindset

Excellent communication skills

Multitasking abilities

Descrição da oferta de emprego

Lyca Mobile Portugal – Customer Service Agent (Inbound)

At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively to customer needs, and maintain high customer satisfaction.

What You’ll Do

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and up-to-date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

What We’re Looking For

• Fluency in Portuguese and English (spoken and written) - Mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems, customer-oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

What We Offer

• 6-month fixed-term contract with the possibility of renewal.
• Base salary of €870.00 + Meal allowance of €7.25/day.
• Full-time schedule: Monday to Saturday, from 09:30 to 18:30.
• Fixed day off on Sunday + an additional rotating day off during the week.

Join us and be part of a dynamic team at Lyca Mobile Portugal!

Exide Technologies – Customer Service Trainee

Energizing a new world with Exide Technologies

About us: Exide Technologies (is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year.

Exide Technologies’ Automotive Division manufactures 12V batteries for all powertrain concepts, covering internal combustion over to full electrician and off‑road vehicles. We offer lead‑acid and lithium‑ion batteries for light and commercial vehicles, motorcycles, boats and more. We serve the OEMs and the Aftermarket with our and our customer’s top brands.

About the job: For our fast growing Automotive division in Castanheira do Ribatejo, Portugal at the earliest possible date we are looking for a: Customer Service Trainee.

What will your daily responsibilities include in this role?

• Assist the Customer Support team with daily backup tasks and general administrative support.
• Support the Customer Support team in managing key retail accounts.
• Handle transport incidents and preparation issues in coordination with our logistics partner in Spain.
• Coordinate customer scrap collection processes in Portugal.

What we ask for:

• Technical qualification in Management, Sales, Logistics or similar.
• Good knowledge and management of Excel spreadsheets and Office tools.
• Proficiency in English and comfort with digital platforms and tools.
• Good communication skills and ability to work in a multidisciplinary team.
• Organizational skills, attention to detail, and analytical thinking.

What we also value:

• A good understanding of Spanish will be regarded as a plus.
• Some experience in managing customer incidents or solving customer's issues.
• Motivation to grow professionally in the area of customer support.

What we offer:

• We offer you a challenging, responsible and varied job in a modern, fast growing division within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision‑making. You will benefit from exciting personal and professional development opportunities, additional corporate well‑being initiatives, and several key benefits, including:
• Flexible working hours system.
• Medical Services according Exide protocols.
• Professional growth possibilities & learning opportunities.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• A real perspective of working in a dynamic environment.

Working with us means being engaged and agile. Our culture of continuous learning and commitment to sustainability and diversity create an environment where you can grow your skills and your career.

Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV. A member of our Selection team will reach out to you. Best of luck!

Our energy: It’s you! Together, we will be transforming the energy sector.

Exide is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet’s limits and fostering positive change for both the environment and people within the global energy storage system.

Exide Technologies – Energizing a new world

CTR/Hayco – Customer Service Specialist

Would you like to join a dynamic, fast growing and challenging company?

CTR/Hayco is a multinational manufacturing company looking for a Customer Service Specialist to join our Revenue team in Portugal.

The Customer Service Specialist is a pivotal position on our company with critical mission points: responds to customer inquiries across multiple channels, ensuring fast, clear, and professional communication with customers. Resolving customer issues with empathy and efficiency. Builds trust and satisfaction by handling problems effectively. Documenting customer interactions and feedback. Supports continuous improvement and data‑driven decisions. Providing insights to internal teams based on customer feedback. Helps improve service quality, product features, and user experience. Supporting order processing and post‑sales activities. Ensures smooth execution of transactions and follow‑ups. Contributing to customer retention and loyalty and ensure Customer Surveys are released, and correspondent feedback is collected.

Job Responsibilities

• Ensure all customer orders and forecasts comply with internal ROE policies. Applies to all order types (BTS, MTO) and customers;
• Support organic sales conversion activities to meet or exceed budget targets through proactive follow‑up with KAMs;
• Deliver Performance Assurance -Coordinate with Logistics and Planning teams to ensure timely and complete deliveries to customers. Track and report service level KPIs, ensuring performance is aligned with customer expectations and internal targets;
• Maintain accurate and up‑to‑date backlog records, monitoring the order fulfillment in a timely manner. Assures that the backlog’s root causes are properly justified providing visibility and insights to internal stakeholders and customers;
• Assure proper invoicing process. Analyze internal master plans and schedules to support accurate invoice projections;
• Analyze demand forecast changes and assess eventual impacts on inventory levels. Highlight risks to KAMs, Inventory management and Purchasing teams;
• Monitor and follow up on customer’s AR to ensure timely collection and minimize overdue exposure;
• Manage execution of EOL product lifecycle, including but not limited to leftovers identification and invoicing;
• Managing Communication with customers and amongst all stakeholders.

Job Requirements

• 2 - 5 years on similar job responsabilities;
• Proven experience in customer relationship, Invoicing process, logistics and transportation acumen;
• Energetic Communication;
• Empathy;
• Planning and analytical skills;
• English Proficiency both speaking and writing - mandatory.

If you believe you are the best candidate for this opportunity, send us your application!

Aceolution – Customer Service Representative

Language Requirement: Portuguese (Brazilian) and English

• Customer Engagement Capabilities: Agents shall possess excellent interpersonal and communication skills, enabling them to build rapport, establish trust, and provide proactive, solution‑oriented support to merchants.
• Analytical and Critical Thinking Skills: Agents must demonstrate the ability to analyse operational data, including order history and key performance indicators, to identify performance issues and early indicators of potential churn.
• Sales and Negotiation Competence: Agents shall be capable of articulating the value of the Bolt Food platform to merchants, with the ability to engage in commercial discussions where necessary to support retention and reactivation efforts.
• Technical Proficiency: Agents must be proficient in the use of customer relationship management tools (e.g., Salesforce), reporting platforms (e.g., Looker), and communication tools (e.g., Outreach, WhatsApp), or any equivalent tools as designated by Bolt.
• Adaptability and Agility: Agents shall have the capacity to perform effectively in a dynamic, fast‑paced environment, with the flexibility to adapt to changes in processes, tools, and merchant needs.

Jove Insurance – Customer Service & Admin Specialist

About Jove Insurance Jove Insurance is a global‑first insurtech MGA providing borderless, digital‑first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. Backed by top‑tier insurers and investors, our mission is to make insurance simple, fast, and portable.

We’re expanding our Lisbon team and looking for a motivated Customer Service & Admin Specialist to join us.

Role Overview As a Customer Service & Admin Specialist, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and supportive responses. You’ll handle queries through HubSpot, our own CMS, assist with claims, collaborate with the sales team to retain customers, and help us deliver an excellent customer experience that builds trust and prevents cancellations.

Key Responsibilities

• Respond to customer tickets via HubSpot, providing clear, helpful, and professional support.
• Resolve customer queries, requests, and complaints quickly and effectively.
• Support the sales team by engaging with customers to prevent cancellations and improve retention.
• Process and manage insurance claims in coordination with insurers and internal teams.
• Escalate complex issues to the appropriate teams while maintaining ownership of customer communication.
• Maintain accurate customer records and track interactions in HubSpot.
• Contribute to improving customer service processes and feedback loops.

Requirements

• Experience in customer service, admin, or account support (insurance/financial services experience is a plus).
• Strong communication skills (written and verbal) in English; Other European Languages is an advantage.
• Comfortable working with CRM/ticketing systems (experience with HubSpot is preferred).
• Problem‑solving mindset and ability to remain calm under pressure.
• Organised, detail‑oriented, and proactive.
• Team player with the ability to work cross‑functionally (sales, claims, operations).

What We Offer

• Competitive salary and benefits package.
• Opportunity to join a high‑growth global insurtech.
• International work environment with offices in Lisbon and London.
• Career growth opportunities as we expand across Europe, UK and the US.
• Supportive, innovative, and fast‑moving team culture.

Customer Service Agent – French (Hybrid)

We are recruiting a customer service agent fluent in French for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll be able to resolve potential customer queries, recommend solutions, and guide product users through features and functionalities in accordance with standard procedures.

A Day in the life of.

• Respond to customer queries through phone and written channels in a timely and accurate way;
• Report product malfunctions;
• Encoding internal databases with information about consumers' requests;
• Inform customers about new features, functionalities and campaigns.

What Will Make You Successful

• Advanced Spoken and Written Knowledge in French;
• Experience as a Customer Support Specialist or similar CS role;
• Multi‑tasking abilities.

What We Offer

• Flexible working environment;
• Meal Card;
• Location: Braga or Lisbon.

Apply now!

Olivia Hotels – Bellboy/Girl

For the upcoming opening of our new Olivia Hotels Lisbon, we are looking to hire Bellboys/Girls who will represent the first and last impression of our guests. You will be responsible for welcoming guests, assisting with luggage, escorting them to their rooms, and ensuring a friendly, professional, and efficient service.

Main Responsibilities

• Greet and welcome guests upon arrival.
• Assist with the transport, loading, and unloading of luggage.
• Escort guests to their rooms and explain the main hotel services.
• Coordinate with Front Desk and Concierge to meet immediate guest needs.
• Keep the entrance and lobby areas tidy and presentable.
• Handle special requests related to transfers, errands, or personalized services.

Requirements

• Previous experience in a similar position or in customer service, preferably in hospitality.
• Basic to intermediate level of English; other languages will be valued.
• Excellent appearance, positive attitude, and customer‑oriented mindset.
• Availability to work in rotating shifts (morning, afternoon, night).
• Physical ability to handle luggage.

We Offer

• The opportunity to join a hotel project in full expansion.
• Initial training in service standards and hotel protocols.
• Career development opportunities in a dynamic environment.

How to Apply

If you meet the requirements and wish to be part of a team committed to service excellence, please send your updated CV.

Tecnimede Group – Customer Service Technician

We are looking to strengthen our team with a Customer Service Technician.

Responsibilities:

• Provide customer support in the areas of order management, requests, and complaints.
• Record and monitor requests using the CRM system (Salesforce).
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Analyse processes and suggest improvements to enhance service efficiency and quality.

Requirements:

• Experience in customer service, preferably in the healthcare or pharmaceutical sector.
• Knowledge of Salesforce CRM and SAP will be a strong advantage.
• Excellent communication and problem‑solving skills.
• Team spirit, organisational ability, and multitasking capacity.
• Fluency in Spanish and English will be valued.

In accordance with the provisions of the GDPR and other applicable data protection legislation, the hiring company guarantees that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which it was collected.

Head of Product - Customer Service Platform

This is an on‑site role. The office is in Lisbon, Portugal. No remote, no hybrid work.