Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Velenosi & Meredith Consulting; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A digital operations firm in Porto is seeking a Content Moderator / Customer Service Specialist fluent in German. In this role, you will ensure online safety by moderating content, supporting users, and maintaining documentation. The position offers a €3000 welcome bonus, relocation package, paid training, and career growth in a vibrant multicultural environment.

Serviços

€3000 Welcome Bonus

Comprehensive relocation package

Paid training and onboarding

Modern office space

Opportunities for career growth

Qualificações

• Fluent in German and strong English skills are essential.
• Experience in customer service or moderation is a plus.

Responsabilidades

• Review and moderate user-generated content.
• Assist users via chat, email, or internal systems.
• Escalate violations or complex issues.
• Enforce content policies to maintain a positive user experience.
• Document interactions and moderation actions.

Conhecimentos

Fluent in German

Strong English skills

Empathy

Attention to detail

Descrição da oferta de emprego

Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Job Openings Content Moderator / Customer Service Specialist with German - Portugal (on-site)

About the job Content Moderator / Customer Service Specialist with German - Portugal (on-site)

We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing top-tier customer support.

What Youll Be Doing:

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions

What We Offer:

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package(including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience

Help make the digital world a safer place while building your international career.

Apply now and become part of a mission-driven team in Porto!