Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Braga; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A consulting firm in Portugal is seeking a Content Moderator/Customer Service Agent fluent in Italian and proficient in English. Join a multicultural team to moderate content, handle user inquiries, and ensure safety online. The position offers relocation support, paid training, and a clear path for career growth in a modern office environment.

Serviços

Relocation assistance

Full onboarding and paid training

Modern office facilities

Career growth opportunities

Qualificações

• EU Passport required.
• Ability to work rotational shifts across weekdays and weekends.

Responsabilidades

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Escalate violations or complex cases according to internal protocols.
• Enforce safety guidelines to protect online communities.
• Maintain accurate logs of interactions and moderation actions.

Conhecimentos

Fluent Italian (C2/native)

Strong English skills (B2+)

Empathy and professionalism

Descrição da oferta de emprego

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Relocation support provided if you're moving from abroad

What You'll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!