Content Manager

EffiTALENTS; Porto; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Attractive working environment

Flexible working conditions

Opportunities for personal and professional development

Resumo da oferta

A leading customer service platform provider is seeking a professional for a content management role in Porto. Responsibilities include assisting clients with content changes, data analysis, and account development. The ideal candidate has experience in account management, strong Excel skills, and fluency in English. Knowledge of Portuguese and Spanish is preferred. The role offers a competitive salary, attractive office environment, and flexible working conditions.

Qualificações

• Experience in content management or account management.
• Strong Excel skills and fluency in English are required.
• Preferred knowledge of Portuguese and Spanish.

Responsabilidades

• Assist clients with content changes and keep the knowledge base updated.
• Research ways to improve client knowledge using analytics.
• Inform clients about content changes and request necessary information.

Conhecimentos

Account management experience

Excel skills

Written fluency in English

Oral fluency in English

Knowledge of Portuguese

Knowledge of Spanish

Ferramentas

Excel

Descrição da oferta de emprego

Airbot Technology Limited (https://www.airport.ai/ ) is the worlds leading customer service platform for the airport industry. We have developed a software-as-a-service platform allowing airports to communicate efficiently with passengers on their websites, mobile applications or 3rd-party messaging applications. We are currently working with more than 80 airports around the world, including Frankfurt, London Gatwick, Lisbon and Sydney airports.

Your profile

• You have an entrepreneurial mindset and hold relevant content management or account management experience from previous positions.
• You are a hardworking and very structured person. Good Excel skills, together with written and oral fluency in English, are required.
• Knowledge of Portuguese, Spanish and a general affinity for languages is preferred.

Your responsibilities

• Content management: you will assist clients in making content changes and keeping their knowledge base up-to-date.
• Data analysis: you will actively research ways to improve the clients knowledge using the analytics available from Airport AIs platform.
• Account development: you will keep clients informed of the content changes made in the platform, and request information from them when needed.

What we offer

• Competitive salary and long-term employment.
• Attractive working environment in our office in the centre of Porto.
• Flexible working conditions, with the possibility to work from home from time to time.
• The possibility to be part of a young and growing international team with great possibilities for personal and professional development.