Concierge Team Manager H/F - Lisbonne [241-001690-1]

Descompagnons Trabalho Temporário Lda; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer service provider in Lisbon is hiring a Francophone Customer Service Team Leader. This role involves leading a team to assist Members with various services, ensuring excellent customer experience. Ideal candidates are fluent in French and English, possess strong leadership skills, and are detail-oriented. The position offers a permanent contract, competitive salary, and bonuses based on performance.

Serviços

Transport Bonus: €30

Meal allowance: 7.63€/day

Health insurance after 6 months

Remote work after 6 months (2 days/week)

Qualificações

• Curious, inventive, and clever in providing customer support.
• Ability to manage time and organize work autonomously.
• Comfortable with office tools and CRM.

Responsabilidades

• Lead a team of agents providing excellent customer service.
• Assist Members with taxi reservations, restaurant bookings, and more.
• Ensure a unique experience for customers.

Conhecimentos

Native/Fluent in French

Fluent in English

Leadership

Interpersonal skills

Computer proficiency

Descrição da oferta de emprego

Bonjour! We are looking for a passionate Francophone Customer Service Team Leader in order to provide excellent leadership to various agents whose mission is to help our Members with their taxi reservations, restaurants, plane tickets, insurance and electronic payment assistance, advice and various suggestions. In order to do so you will have to be curious, inventive and clever in order to help them respond and to provide a unique experience.

PROFILE

• Native/Fluent in French and Fluent in English;
• Leadership profile focused on supporting others;
• Have the autonomy to manage your time and organize your work;
• Have good interpersonal skills: listening, availability, courtesy;
• Have an eye for detail and quality of service: rigor, precision, reliability;
• Be comfortable with computer and office tools: Office, CRM;
• Have a good command of French, both oral and written (spelling and syntax);
• The flexibility to work staggered hours;
• The desire to join a competent, joyful and supportive Team.

WE OFFER

• Position based in the center of Lisbon | Avenida da Liberdade;
• Permanent contract;
• 40 hours per week, spread from Monday to Saturday (Sunday is optional) from 7 a.m. to 9 p.m;
• Base Salary in accordance to the type of role + quarterly bonuses;
• Transport Bonus: €30;
• Meal allowance 7.63€/day;
• Health insurance (after 6 months);
• Remote work after 6 months (2 days per week);
• Integrate a company and an international Group that offer opportunities for development.

Make sure to apply!