Concierge Assistant

PPOAR; Almada; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career growth opportunities

Job summary

PPOAR is seeking a motivated Concierge Assistant for our Almada location. You will greet guests, provide information about local attractions, and handle reservations and inquiries to ensure a memorable stay.

Strong English communication and organizational skills are essential. Flexible hours, including evenings and weekends, may be required to support guest needs and the front desk team.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience is preferred.
• Excellent English communication and strong interpersonal skills.

Responsibilities

• Greet and assist guests upon arrival with information about the hotel and local attractions.
• Answer phone calls and respond to emails promptly and professionally.
• Assist guests with reservations for dining or events and arrange transportation or tours.
• Maintain lobby cleanliness and assist other departments as needed.
• Monitor and address guest requests and issues to ensure satisfaction.

Skills

Communication in English

Organization

Customer service

Multitasking

Education

High school diploma or equivalent

Job description

Concierge Assistant

We are in search of a highly motivated and organized Concierge Assistant to join our team in Almada. As a Concierge Assistant, you will be responsible for providing exceptional customer service to our guests, assisting with their needs and ensuring their stay is enjoyable and comfortable.

Responsibilities

• Greet and welcome guests upon arrival, providing them with information about the hotel, amenities, and local attractions.
• Answer phone calls and respond to emails promptly and professionally.
• Assist guests with making reservations for dining or events.
• Handle guest requests such as booking transportation, arranging tours, or recommending restaurants.
• Maintain cleanliness and organization of lobby area.
• Monitor guest complaints and resolve issues efficiently.
• Keep track of inventory and order necessary supplies for the front desk area.
• Provide support to other departments as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred but not required.
• Excellent communication skills in English (knowledge of other languages is a plus).
• Strong organizational skills with the ability to multitask.
• Friendly, outgoing personality with a passion for providing exceptional customer service.
• Must be able to work flexible hours including evenings, weekends, and holidays if needed.

We offer a competitive salary of $1500 per month along with benefits such as health insurance, paid time off, and opportunities for career growth within our company. If you are enthusiastic about working in hospitality and have a desire to make our guests' experience unforgettable, we would love to hear from you! Please note that owning a visa is preferred but not mandatory for this position.

Thank you for your interest in joining our team as a Concierge Assistant. We look forward to reviewing your application!