Community Program Manager - Developer Experience & Education

Pager; Lisboa; Híbrido; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A leading global digital operations management firm is seeking a Community Program Manager in Lisbon. This role focuses on improving developer-facing resources, leading educational initiatives, and analyzing community engagement. Ideal candidates will have over 5 years of experience in managing digital communities and possess excellent communication skills. The position operates on a hybrid model, requiring some in-office presence.

Serviços

Company equity

Generous paid vacation time

Paid parental leave

Mental wellness programs

Qualificações

• 5+ years of experience managing digital communities.
• Strong business acumen and strategy experience.
• Excellent communication and relationship-building skills.

Responsabilidades

• Champion the continuous improvement of developer-facing resources.
• Lead the design and delivery of external educational initiatives.
• Develop and implement strategies to measure and analyze engagement.
• Manage global community programs and recognition initiatives.

Conhecimentos

Managing digital communities

Business acumen

Education delivery

Analytics and reporting

Communication skills

Collaboration in a SaaS environment

Descrição da oferta de emprego

Community Program Manager - Developer Experience & Education

Lisbon

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑.

Join PagerDuty’s Developer Advocacy team as our newest Community Program Manager championing the continuous improvement of our developer community’s learning journey and delivering impactful education programs that drive engagement, trust, and retention.

Key Responsibilities

• Champion the continuous improvement of developer‑facing resources to ensure a cohesive, unified customer experience across forums, knowledge bases, and learning platforms.
• Lead the design and delivery of external educational initiatives (e.g., webinars, knowledge‑sharing sessions) to promote product adoption and customer success for technical audiences.
• Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics; drive continuous improvement based on insights.
• Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners.
• Proactively support and enable local external champions and peer‑to‑peer engagement through educational content, webinars, and resource sharing.
• Partner with Marketing to promote educational events, webinars, and community programs across channels.
• Partner with Customer Success, Product, Marketing, and Sales Enablement to integrate community and developer resources into broader enablement and support workflows.
• Identify and address key customer segments with targeted programs that deepen engagement and reduce churn risk.
• Administer and moderate the community platform to ensure timely responses, effective content management, and a welcoming environment for all members.
• Deliver regular reporting and actionable insights on community health, trends, and growth opportunities.
• Collaborate with your teammate and cross‑functional partners to co‑own the developer community strategy and roadmap, supporting events, meetups, and practitioner programs as needed.

Basic Qualifications

• 5+ years of experience managing digital communities.
• Strong business acumen and strategy experience.
• Strong background in designing and delivering education, enablement, or developer advocacy activities.
• Experience with analytics, reporting, and program measurement.
• Excellent communication and relationship‑building skills to engage technical audiences and customers at all levels.
• Ability to thrive in a fast‑paced, collaborative, global SaaS environment.

Preferred Qualifications

• Experience managing or engaging communities with a technical or developer audience.
• Experience with tech organizations that have customer‑facing, AI‑driven features.

This role is expected to come into our Lisbon office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.

Your package may include:

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - company‑wide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

PagerDuty – Equal Opportunity Employer

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.

PagerDuty uses the E‑Verify employment verification program.