Cloud 2nd line ops Engineer

IRIUM Portugal; Portugal; Remoto; EUR 40.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Flexible pay access

Descrizione del lavoro

IRIUM Portugal is seeking a 2nd Line Operations Engineer to ensure smooth IT operations, guide first-line support, and maintain a broad understanding of the IT landscape. The role emphasizes infrastructure automation with Terraform and Azure DevOps, along with strong problem-solving and communication skills.

The position includes 24/7 standby on rotation, remote work from Portugal, and a competitive salary package with benefits and professional development opportunities.

Competenze

• Strong technical background with Azure cloud services.
• Experience with Terraform deployment via pipelines and Azure DevOps.

Mansioni

• Guide first-line support and route incidents and requests appropriately.
• Maintain understanding of systems to provide bigger picture insights.
• Be on 24/7 standby on rotation for operational coverage.

Conoscenze

Problem-Solving

Effective Communication

Documentation

Team Collaboration

Adaptability

Customer Centric

Strumenti

Terraform

Azure DevOps

Azure

Azure Data Factory

Kubernetes

Event Hubs

Function Apps

Cosmos DB

PostgreSQL

SQL

Blob/ADLS storage

Descrizione del lavoro

At IRIUM we want you to always chase your dreams. Here, prepare yourself to conquer your goals, while enjoying the journey.

Requirements:

We are seeking a skilled and motivated 2nd Line Operations Engineer to join our dynamic team. In this role, you will focus exclusively on operations, ensuring the smooth functioning of our IT landscape.

You will be responsible for guiding first-line support, recognizing where incidents and requests should be directed, and maintaining a comprehensive understanding of our systems to see the bigger picture.

The ideal candidate will possess a strong technical background, excellent problem-solving skills, and strong communication skills directed towards your own team, customers, and vendors such as Microsoft. Your ability to analyze complex issues and articulate solutions clearly will be crucial in enhancing our operational efficiency and supporting our overall IT strategy.

Part of your duties will be to have 24/7 standby on a rotation basis.

Essential Skills:

• Problem-Solving: Demonstrates a proactive, solution-oriented mindset with strong analytical skills to efficiently troubleshoot and resolve complex issues. Capable of synthesizing information to understand the broader implications within the IT landscape
• Effective Communication: Good communication skills to articulate technical concepts clearly to team members and stakeholders, ensuring alignment and understanding
• Documentation: Ability to create and maintain comprehensive documentation, such as runbooks and FAQs, to enable smooth operations. This includes documenting processes, troubleshooting steps, and best practices to ensure knowledge is easily accessible and up-to-date
• Team Collaboration: Strong ability to work effectively in a cross team environment. Being able to effectively work together to solve operational issues
• Adaptability: Thrives in a fast-paced, agile environment, exhibiting flexibility in adjusting to shifting priorities and evolving project requirements while maintaining focus on operational excellence
• Problem-Solving Mindset: A proactive approach to identifying challenges and collaboratively solve operational issues
• Customer centric approach: Strong focus on understanding and prioritizing customer needs, adept at removing obstacles to ensure a seamless experience and timely resolution of issues
• Infrastructure as Code: Proven experience with Terraform deployment via pipelines is essential
• Azure DevOps: Familiarity with service connections, variable groups, group management, pipelines, repositories and permissions/security within Azure DevOps
• Cloud Experience: Solid experience with Azure cloud services
• Azure Resources: Experience with various Azure resources such as Data Factory, Azure Machine Learning, Key Vaults, OpenAI, Cognitive Services, Kubernetes, Event Hubs, and Function Apps
• Storage Solutions Knowledge: Understanding of different storage solutions (PostgreSQL, SQL, Cosmos DB, Blob/ADLS storage) and the ability to choose the appropriate one for specific use cases
• Azure RBAC: Experience with Azure Role-Based Access Control, including custom roles versus predefined roles
• Networking Familiarity: Knowledge of Azure Networking concepts, including Virtual Networks, Subnets, Private Endpoints, and Network Security Groups (NSGs)
• Documentation: Ability to create and maintain comprehensive documentation, such as runbooks and FAQs, to enable smooth operations. This includes documenting processes, troubleshooting steps, and best practices to ensure knowledge is easily accessible and up-to-date

Location:

Portugal

Regime:

remote

Range Salarial:

€3.600–€3.800 monthly gross salary

Note: Includes all components: Fixed, Variable, Meal Allowance, Remote Work, and Benefits.

What do we offer?

• An innovative and growing company, with a lot of opportunities for professional development.
• Retribution according to your experience and performance. Access to flexible pay and medical insurance as a social benefit.
• Unlimited access to technological training in free mode.

IRIUM is a company with dynamic and proactive professionals. Our values are responsibility and commitment to work quality. This is the spirit we are looking for at IRIUM, whatever your age is. If you recognize yourself in this, this is your company!

At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.