Clinical Assistant

Sword Health; Porto; Hybrid; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Meal allowance

Equity shares

Remote work allowance

Flexible working hours

Work from home

Discretionary vacation

Snacks and beverages

Job summary

Sword Health, based in Portugal, is seeking a Clinical Assistant to manage patient referrals and provide admin support with billing. The role emphasizes AI fluency and cross-department collaboration to improve patient onboarding and care delivery.

The position requires 2+ years of administrative experience, strong Portuguese and English communication, and a commitment to data security. Flexible remote work options and benefits are available.

Qualifications

• 2+ years of professional experience in administrative roles.
• Highly detail-oriented and organized with multitasking ability.
• Excellent communication in Portuguese and English, proactive.
• Excellent interpersonal skills in a digital care environment.
• Hard-working and able to handle a fast-paced environment.
• Strong commitment to data security and privacy.

Responsibilities

• Oversee end-to-end processing of patient referrals and inbound requests; timely triage and routing for international clients.
• Respond to patient requests in a timely and professional manner.
• Bridge between administrative services and clinical teams to ensure cross-department communication and workflow efficiency.
• Provide administrative assistance with billing workflows, including invoice processing and insurance paperwork.
• Improve and automate workflows by leveraging AI.

Skills

Detail-oriented

Organized

Communication skills

Portuguese & English

Collaborative & proactive

Tools

G-Suite

Microsoft Office

Job description

Clinical Assistant

Salary: €14,700 - 23,100 yearly

Empresa: Sword Health Tipo de Emprego : Periodo Integral Porto, Portugal

Descrição do Emprego - Clinical Assistant

In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs.

Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

We are hiring a Clinical Assistant (CA), based in Portugal, motivated by delivering the best onboarding experience to our patients. In this role, you will be responsible for managing patient referrals and requests and provide admin support with billing.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity
• Builder (Level 2) — Creates workflows and tools that elevate the whole team
• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

• Oversee the end-to-end processing of patient referrals and inbound requests, ensuring timely triage, routing, and follow-up, across all of our international clients;
• Respond to patient requests in a timely and professional manner;
• Serve as the primary operational bridge between administrative services and clinical teams to ensure seamless cross-departmental communication and workflow efficiency;
• Provide administrative assistance with billing workflows, including invoice processing, insurance paperwork, and routine billing inquiries;
• Improve and automate workflows by leveraging AI.

What you need to have

• 2+ years of professional experience in administrative roles;
• Highly detail-oriented, organized and adept at managing multiple tasks simultaneously;
• Excellent communication skills in both Portuguese and English, with a collaborative and proactive approach;
• Excellent interpersonal skills that come across even through a digital care workspace, translating in the ability to engage our patients;
• Hard-working and able to handle the pressure of a fast-paced environment;
• A strong commitment to data security and privacy;
• Proficiency with standard office software (G-Suite / Microsoft Office).

€14,700 - €23,100 a year

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.