Client Delivery Manager - SAP Enterprise Cloud Services EMEA

SAP SE; Porto Salvo; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

A global technology company is seeking a Client Delivery Manager in Portugal. This role involves managing client engagements, ensuring delivery accountability, and maintaining customer satisfaction throughout the lifecycle. The ideal candidate will have fluency in English and a proven track record in service delivery management. Knowledge of SAP Basis and experience in IT infrastructure are beneficial. Join a diverse team dedicated to customer satisfaction and collaboration.

Serviços

Constant learning and skill growth

Great benefits

Dynamic team environment

Qualificações

• Fluency in English is mandatory.
• Proven track record in managing client engagements.
• Good understanding of SAP Basis and system migration.

Responsabilidades

• Own and grow the client engagement for SAP ECS.
• Lead the engagement and ensure delivery accountability.
• Conduct regular service review meetings with clients.

Conhecimentos

Client engagement management

Customer orientation

Relationship management

SAP Basis knowledge

Project management

Ferramentas

IT Service Management

Cloud certifications

Descrição da oferta de emprego

We help the world run better At SAP we keep it simple: you bring your best to us, and we bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the team:

SAP Enterprise Cloud Services (ECS) is responsible for delivering cloud‑hosted infrastructure, technical and application managed services to our SAP private cloud customers.

The Client Delivery Manager is the main customer‑facing representative of SAP ECS, ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you’ll do

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
• Accountable for the entire SAP ECS engagement; lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
• Set up a proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as a (de‑)escalation point for delivery‑related topics (Incidents, Service Requests and other customer requirements).
• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
• Share knowledge across the CDM community.

What you bring

• Fluency in English is mandatory.
• Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre‑Sales settings.
• Strong customer orientation with a focus on relationship, expectation and de‑escalation management.
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

Meet your team

ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

We ask for your application to be submitted in English only.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

Successful candidates might be required to undergo a background verification with an external vendor.