Calypso Tech & Functional Support Specialist

Next Engineering; Lisboa; Hybride; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Food Allowance

Flex Benefits

Other current benefits

Résumé du poste

Next Engineering in Porto, Portugal is seeking a Calypso Technical/Functional Support specialist with 3–6 years' experience. You will provide L1/L2 support for Fixed Income, FX and Credit in post-swap environments, using the Calypso platform to analyze, troubleshoot and resolve issues.

The role requires strong SQL (Oracle), incident management, backlog prioritization, testing and releases validation, and an interest in CI/CD practices.

Qualifications

• Minimum 3 years of experience providing L1/L2 technical and functional support for Fixed Income, FX, and Credit products in post‑swap environments.
• Strong hands‑on expertise with the Calypso platform, supporting daily analysis, troubleshooting, and functional/technical issue resolution.
• Solid understanding of financial processing, including payment processing, announcements, and collateral post‑swap.
• Proficiency in SQL (Oracle) for querying, analyzing, and manipulating data during investigations and support activities.
• Proven experience in incident management, including monitoring, triage, and effective collaboration with L3 teams.
• Ability to manage and prioritize a maintenance backlog, ensuring timely progression of fixes and enhancements.
• Experience participating in testing and validation of application releases, ensuring accurate and high‑quality deployments.
• Interest and/or experience in Continuous Improvement (CI/CD) practices to enhance support processes and system reliability.
• Strong adaptability to dynamic, fast‑paced environments involving multiple internal and external stakeholders.
• Ability to work independently, managing multiple tasks or projects simultaneously, with clear and professional communication in English (spoken and written).

Responsabilités

• Provide L1/L2 support for Calypso in post‑swap environments and coordinate with cross‑functional teams.
• Analyze, troubleshoot, and resolve functional/technical issues affecting production and test environments.
• Monitor incidents, perform triage, and collaborate with L3 teams to drive timely resolutions.
• Participate in testing and validation of application releases to ensure quality deployments.
• Maintain and prioritize the maintenance backlog to ensure progressive fixes and enhancements.
• Contribute to CI/CD improvement initiatives and process optimization.

Connaissances

Calypso platform

Fixed Income

FX

Credit

SQL (Oracle)

Incident management

CI/CD practices

English communication

Backlog management

Testing & validation

Description du poste

Next Engineering in Porto, Portugal is seeking a Calypso Technical/Functional Support specialist with 3–6 years' experience. You will provide L1/L2 support for Fixed Income, FX and Credit in post-swap environments, using the Calypso platform to analyze, troubleshoot and resolve issues.

The role requires strong SQL (Oracle), incident management, backlog prioritization, testing and releases validation, and an interest in CI/CD practices.