Business Solution Architect

Epam Systems; Lisboa; On-site; EUR 80,000 - 120,000; Full time

Job summary

Epam Systems is seeking an experienced Business Architect to lead Salesforce-enabled transformation across core portfolios, including multi-cloud Salesforce solutions and AI-enabled capabilities. You will drive discovery, define roadmaps, and guide governance across complex life sciences and commercial processes.

The role requires strong stakeholder management, workshops facilitation, and a proven track record in enterprise CRM programs.

Qualifications

• 7+ years in business consulting, architecture, or enterprise CRM programs.
• 3+ years in lead consulting or client-facing roles.
• Strong Salesforce-enabled business capability knowledge.
• Experience shaping multi-cloud Salesforce solutions.
• Ability to translate needs into structured capabilities and roadmaps.
• Experience with business case development and benefits realization.
• Excellent communication and stakeholder management skills.
• English proficiency at B2 level or higher.

Responsibilities

• Lead business discovery, executive interviews, and workshops to define objectives and transformation priorities.
• Assess current-state models and design target-state business architecture and roadmaps.
• Translate needs into solution vision, capability maps, and requirements.
• Shape Salesforce-enabled transformation across core portfolio and related clouds.
• Identify AI-agent opportunities and define adoption needs and outcomes.
• Define data requirements, activation scenarios, and analytics for personalization.
• Design end-to-end revenue and customer lifecycle processes.

Skills

Salesforce capabilities

Stakeholder management

Workshop facilitation

Requirements gathering

Roadmapping & governance

Tools

Sales Cloud

Service Cloud

Experience Cloud

Salesforce AI/Data Cloud/Revenue Cloud

Job description

Responsibilities

Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities

Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps

Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators

Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions

Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes

Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship

Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations

For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability

Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery

Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps

Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops

Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts

Requirements

7+ years of experience in business consulting, business architecture, product or process transformation, or enterprise CRM programs

3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role

Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions

Strong functional and business solution expertise across the core Salesforce portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, is required. In addition, experience shaping solutions with at least one of the following is required: Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or another Salesforce industry cloud

Ability to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmaps

Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization

Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes

Excellent communication, storytelling, consulting, negotiation, and stakeholder management skills

English proficiency at B2 level or higher

Nice to have

Life Sciences experience in pharmaceutical, biotech, MedTech, clinical, medical affairs, commercial excellence, or patient services domains

Knowledge of regulated-industry considerations such as consent, privacy, auditability, validation, and compliant engagement

Experience with AI operating models, responsible AI, agent adoption, service design, and change management

Hands-on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilities

Experience with design thinking, journey mapping, capability modeling, process modeling, or product operating models

Salesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentials

Experience supporting global programs, presales, or industry go-to-market initiatives

We offer

Competitive compensation depending on experience and skills

Variety of projects within one company

Being a part of a project following engineering excellence standards

Individual career path and professional growth opportunities

Internal events and communities