Business Process Outsourcing Manager

Act Digital Emea - Alter Solutions; Portugal; Híbrido; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

An international non-profit organization in Portugal is seeking a Risk and Process Improvement Analyst to establish a risk management function and address process gaps. The ideal candidate will have 3–5 years of experience in risk management and process improvement, with strong analytical skills and proficiency in Portuguese and English. This role offers a hybrid work model and various benefits, including additional vacation days and health insurance.

Serviços

Hybrid work model

Additional vacation days

Special day off for your birthday

Flexible afternoons for family time

Fresh fruit in the office

Health insurance

Opportunities for professional growth

Qualificações

• 3–5 years of experience in risk management, internal audit, process improvement, or consulting.
• Strong understanding of risk frameworks (ISO 31000, COSO) and process design principles.
• Ability to manage multiple priorities and work independently in a fast‑paced environment.

Responsabilidades

• Support the Chief Operations Digital Officer in establishing the Risk Management function.
• Act as an internal consultant to assist business units in addressing process and compliance gaps.
• Collaborate with business units to analyze existing processes and identify improvement opportunities.

Conhecimentos

Native proficiency in Portuguese

Full professional proficiency in English

Analytical skills

Problem-solving skills

Documentation skills

Stakeholder management skills

Formação académica

Bachelor’s degree in Business Administration, Finance, Risk Management, or related field

Descrição da oferta de emprego

Risk and Process Improvement Analyst

UNICEF Portugal

(*) Candidates who do not submit a motivational letter will not be considered.

ABOUT UNICEF

UNICEF is the world’s leading children’s rights organization, working for children in 190 countries to save lives, defend rights, and help fulfill their potential. We are funded entirely by voluntary contributions and are committed to making a lasting difference for children.

JOB PURPOSE

We are seeking a highly adaptable and analytical professional to join our newly created Operational Excellence team within the Operations and Digital Transformation department.

This role combines two critical responsibilities:

• Risk Analyst & Function Setup – Support the Chief Operations Digital Officer in establishing the Risk Management function from the ground up, including drafting policies, frameworks, processes, and procedures aligned with best practices and regulatory requirements.
• Process Improvement & Gap Remediation – Act as an internal consultant to assist business units in addressing process, documentation, and compliance gaps identified by internal audit. This includes designing and implementing practical solutions where resources are limited.

This is a unique opportunity for a proactive professional who thrives in dynamic environments and can balance strategic thinking with hands‑on execution.

KEY RESPONSIBILITIES

Risk Management function setup

• Develop and document risk management policies, frameworks, and procedures.
• Assist in defining risk appetite, governance structures, and reporting mechanisms.
• Support implementation of risk assessment methodologies and tools.
• Prepare training materials and awareness programs for risk culture development.

Process Improvement & gap closure

• Collaborate with business units to analyze existing processes and identify improvement opportunities.
• Design and document processes, workflows, and controls to close audit‑identified gaps.
• Standardize templates for contracts, procedures, and operational documentation.
• Monitor progress of remediation plans and report status to senior management.

Cross‑functional support

• Act as a liaison between Risk, Operations, Finance, and other business areas.
• Provide guidance and best practices for process optimization and compliance.
• Support change management initiatives to embed new processes effectively.

REQUIRED SKILLS & QUALIFICATIONS

• Native proficiency in Portuguese and full professional proficiency in English
• Bachelor’s degree in Business Administration, Finance, Risk Management, or related field.
• 3–5 years of experience in risk management, internal audit, process improvement, or consulting.
• Strong understanding of risk frameworks (ISO 31000, COSO) and process design principles.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to manage multiple priorities and work independently in a fast‑paced environment.
• Strong communication and stakeholder management skills.

PREFERRED QUALIFICATIONS

• Experience in setting up risk functions or operational excellence programs.
• Knowledge of regulatory compliance requirements
• Familiarity with Lean, Six Sigma, or other process improvement methodologies

KEY COMPETENCIES

• Adaptability: Comfortable working in an evolving environment with broad responsibilities.
• Collaboration: Ability to build relationships across diverse teams.
• Execution: Hands‑on approach to delivering practical solutions.
• Strategic Thinking: Understands the big picture while managing details effectively.

WHAT WE OFFER

• Hybrid work model with flexibility.
• A sustainable office environment.
• Additional vacation days and a special day off for your birthday.
• Flexible afternoons for family time.
• Fresh fruit in the office.
• Health insurance.
• A dynamic, purpose‑driven culture with opportunities for professional growth.

OUR VALUES

UNICEF’s work is guided by the values of Care, Respect, Trust, Integrity, Accountability, and Sustainability. We are committed to upholding these values in all that we do.

UNICEF has a zero‑tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles.

HOW TO APPLY

If you are passionate about this opportunity and meet the qualifications, please send your motivational letter* and resume to with the reference RPI-2025 , until 7/12/2025. Selected candidates will be contacted within three weeks.

(*) Candidates who do not submit a motivational letter will not be considered.